Distributed Technical Advisor, Infrastructure Services
Ensono INC · 🌍 Bengaluru, India; Chennai, India; Pune, India
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Sponsor Radar — Ensono INC
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About the role
About Ensono Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients’ digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today’s systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 4500+ associates globally and is headquartered in greater Chicago. We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications – whether it’s public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don’t feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you’re continuously innovating – doing more with less while remaining secure. And that’s just the beginning ROLE OVERVIEW The Distributed Technical Advisor (TA) – Expert is a senior, hands-on technical leader responsible for assigned client(s) across complex distributed infrastructure and private cloud environments. The role provides technical leadership across multiple technology towers, acting as the lead TA layer above individual tower TAs. Working closely with the onshore Lead TA, the role drives cross-tower coordination, Major Incident and escalation resolution, client engagement, technical coaching and service improvement, with a strong focus on MTTR and stringent SLAs. CORE RESPONSIBILITIES • Client & Technical Leadership – Serve as the senior technical focal point for assigned high value strategic client(s); understand the client’s infrastructure, critical services and dependencies; participate in technical reviews, escalations and service discussions; translate client priorities into clear actions for delivery teams. • Cross-Tower Coordination – Lead technical coordination across OS, Virtualization, Network, Storage, Middleware, Database and VDI; connect dependencies, establish ownership and bring the right SMEs together to drive complex issues to resolution. • Major Incidents & Escalations – Provide senior technical leadership during Major Incidents and critical escalations; rapidly assess impact and dependencies, challenge troubleshooting assumptions, coordinate teams and maintain focus on service restoration, MTTR and SLA commitments; support post-incident corrective/preventative actions. • Technical Coaching & Service Improvement – Coach engineering teams on complex troubleshooting and end-to-end service thinking; identify recurring issues, technical gaps and opportunities for automation, standardization and reliability improvement. • Onshore Lead TA Partnership – Act as the India-based technical counterpart to the onshore Lead TA, maintaining alignment on client priorities, risks, escalations, technical recommendations and service improvement while providing continuity across India and US working hours. MUST-HAVE TECHNICAL EXPERTISE • Operating Systems: Extensive hands-on experience with Microsoft Windows Server and enterprise Linux, including advanced troubleshooting, performance, patching, hardening, availability and lifecycle management. • Virtualization: Extensive hands-on experience with