Customer Solutions Architect

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About the role

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. Location: Austin, TX (3 days in office preferred). Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including 2-3 days in the office each week to connect and build as a team. About the Role: Your role as a Customer Solutions Architect is to help current customers gain the most value from their dbt Cloud deployment, in partnership with the Sales Director and Solutions Architect on the account. To achieve this, you will monitor an existing book of business, lead technical discussions with customers, uncover new data challenges, and showcase how dbt Cloud can address their needs through live demos and technical workshops. Your end goal will be to drive customer satisfaction, resulting in renewal and expansion among our existing customers. Internally, you will help our team by acting as the voice of the customer to ensure that we continue to build product that solves real problems and delights our customers, and be an integral part of the early Customer Solutions Architect team as we continue to build out our processes and playbooks. This person will be based in Austin and will be in office 2 days per week. What You'll Do • Manage a portfolio of Commercial or Enterprise customers and proactively monitor the health of your accounts, product adoption, and utilization across your book of business to identify opportunities for potential expansion and churn or contraction risks • Improve customer loyalty and retention through building and maintaining strong relationships with key technical stakeholders within customer accounts, and understanding their analytics needs and use cases to determine where dbt Cloud can help them achieve their goals • Increase the value customers obtain from dbt Cloud through educating your customer base on new products and features as they are launched and on existing products and features that they may not be making use of • Collaborate closely with Sales Directors and Solutions Architects on your accounts, building strong trust-based relationships and providing strategic input on the customer lifecycle and renewals processes

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