Project Manager, Growth Operations

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About the role

THE OPPORTUNITY Growth Marketing Operations sits at the center of some of Hinge Health’s most complex, cross-functional workflows. As new implementations and associated processes scale, we need a Project Manager who can bring structure to ambiguity, stabilize execution, and turn reactive coordination into more durable ways of working. This role is best suited for a systems-minded operator who can coordinate work across business and technical teams, design clearer operating models, and improve how work moves from intake through launch and ongoing support. You will help create the ownership structures, planning mechanisms, escalation paths, and visibility needed for complex marketing and operational programs to run more reliably. You will partner closely with stakeholders across Growth, Data Science, Commercial Operations, Engineering, QA, and other teams to improve cross-functional execution, reduce manual coordination, and strengthen the workflows that support launch readiness and operational scale. WHAT YOU’LL ACCOMPLISH - In your first 3 months - Audit the current state of one or more complex marketing and operational workflows, including intake, handoffs, dependencies, approvals, decision points, and failure modes. - Build clear current-state process maps, identify where work gets stuck, and begin owning intake and traffic control so recurring work moves through a more reliable operating cadence. - Establish stronger visibility into in-flight work, including timelines, owners, risks, and critical dependencies across cross-functional stakeholders. - Identify where work is under-scoped, inconsistently tracked, or overly dependent on manual coordination, and recommend practical fixes. - In your first 6 months - Lead cross-functional coordination across partners such as Acquisition, Data Science, Commercial Operations, Engineering, QA, and other stakeholders. - Build and formalize intake models, ownership frameworks, escalation paths, and launch-readiness checkpoints for owned programs. - Create troubleshooting and triage workflows so issues are routed quickly to the right owners, exceptions are handled consistently, and recurring breakages inform process improvements. - Build the practical infrastructure that helps these workflows run better, including documentation, dashboards, alerts, status visibility, and automation-ready processes. - Translate ambiguous business needs and technical dependencies into clear project plans, milestones, handoffs, and decision points. - Manage budget operations for owned programs, including tracking spend, initiating purchase orders, reviewing and approving expenses, and maintaining accurate visibility into platform, vendor, contractor, and campaign-related costs with strong discretion and accuracy. - In your first year - Partner with stakeholders to determine which steps should be standardized, automated, reassigned, simplified, or stopped entirely. - Pilot improved ways of working, gather feedback, iterate quickly, and stabilize the new model until it can run as part of steady-state operations. - Improve operating quality by reducing avoidable coordination overhead, surfacing risks earlier, and strengthening accountability across handoffs. - Provide clear, data-informed program-level updates, surface risks early, and help stakeholders make thoughtful tradeoffs without losing momentum. - Help build durable PMO mechanisms that improve planning, execution, and visibility across a portfolio of related workflows rather than only within individual projects. WHO YOU ARE - You are a structured operator who can walk into a suboptimal workflow, understand what is happening, and create

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