Enterprise App Admin II - Finance
FIVE9 INC · 🌍 India, Bengaluru (Hybrid)
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Sponsor Radar — FIVE9 INC
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About the role
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Finance Applications Administrator Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide. Living our values every day results in our team first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We are seeking an experienced Finance Applications Administrator to join our Finance Systems team. This role is responsible for the hands-on administration, configuration, and support of the applications that power Five9’s procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes. The ideal candidate will have several years of hands-on experience administering finance or business applications. They bring strong attention to detail across system configuration, security, and data quality, and the communication skills needed to partner effectively with Finance, Procurement, Payroll, Sales Operations, Business Technology, InfoSec, and external vendors across a global organization. This is an individual-contributor role rather than a people-management position. The position is based in Chennai, India, is a hybrid role combining in-office and work-from-home days, and requires regular overlap with United States business hours, with candidates expected to work until approximately 11:30 PM India Standard Time (IST) when needed. Key Responsibilities • Serve as the primary hands-on administrator for Coupa and Ramp, including system configuration, security roles, workflows, and approval routing. • Administer and support additional finance and business applications — including NetSuite, Egencia, Replicon, Xactly, Avalara AvaTax, LogiSense, and Workday Adaptive Planning — as assigned. • Configure and maintain system security roles, permissions, and access controls across supported applications in accordance with least privilege principles. • Design, configure, and maintain workflows and approval routing that support procurement, expense management, travel, taxation, sales compensation, time tracking, usage billing, and financial planning processes. • Maintain and support finance integrations, including Coupa- and Ramp-related integrations and other finance integrations with NetSuite, partnering with Business Technology and InfoSec as needed. • Plan and execute system testing, patches, upgrades, and releases, minimizing disruption to end users and business processes. The New CX Starts Here • Monitor and improve data quality across finance applications, identifying and resolving data integrity issues. • Build and maintain reports and dashboards that support Finance, Procurement, Payroll, and Sales Operations stakeholders. • Create and maintain system documentation, configuration records, and process guides. • Provide day-to-day user support, training, and troubleshooting for finance application users across the organization. • Manage relationships with application vendors, including support escalations, renewals, and roadmap discussions. • Partner with Finance, Procurement, Payroll, Sales Operations, Business Technology, and InfoSec to gather requirements and translate them into system configurations. • Support Five9’s AI Center of Excellence by identifying and supporting opportunities to leverag