Jobs / United States / Cambridge Mobile Telematics INC
Senior Technical Support Engineer
Cambridge Mobile Telematics INC · 🇺🇸 Cambridge, MA
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 12 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 4 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Cambridge Mobile Telematics INC paid sponsored hires in similar roles3 certified filings for “Software Engineer II, Full Stack” (Software Developers) in MA: $116k–$178k, median $155k. Most were filed at wage level I (33%) — 1 lottery entry, ≈15% projected selection odds for cap-subject employers. The pay stated here ($89,500 to $111,800) is below what this employer usually pays sponsored hires for this role. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Cambridge Mobile Telematics INC
The US Department of Labor certified 12 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 4 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Cambridge Mobile Telematics INC →
About the role
CMT is looking for a collaborative, customer-committed, and creative Senior Technical Support Engineer to help us change the world. CMT has helped protect over 65 million drivers and prevent over 126,000 crashes worldwide. We build AI to solve some of the most difficult challenges in mobility — understanding and reducing risk, detecting crashes, and getting people life-saving help. The problems are hard. The impact is real. No matter your role, your work will matter at CMT. Responsibilities: • Use independent judgment, creativity, and sophisticated technical knowledge to provide efficient and accurate technical assistance with regard to customer’s complex technical challenges all while ensuring customer satisfaction • Analyze user requirements to design, create, edit and maintain customer support Knowledge Bases and FAQ’s • Utilize systems analysis techniques to debug complex customer issues, analyze and document such issues and create reproducible test cases • Provide escalated technical and triage support on complex troubleshooting issues and utilize creativity and sophisticated technical knowledge to resolve • Work directly with customers via ZenDesk, phone, Zoom and occasionally in person • Provide advanced technical support on iOS and Android mobile technologies, SDK integration and overall deployment of CMT’s platform and mobile applications including backend and front-end frameworks • Present to groups of customer stakeholders on support issue reporting and Root Cause Analysis (RCA) • Train and onboard customers on our program management systems and on Zendesk • Suggest process optimization to improve customer support • Work closely with and provide input to Engineering, Product Management and Sales teams on issues including Customer work • Report on issues, resolution, service levels and customer satisfaction • Manage all customer support tools (e.g., Zendesk) and support processes • Complete any additional tasks as they arise Qualifications: • Bachelor’s degree or equivalent years of experience and/or certification in a related field • 4+ years of relevant working experience in troubleshooting issues directly with external clients/customers • CS degree preferred • Must be experienced in resolving complex technical issues effectively in a timely fashion • Experience with external support ticket system (clients/customers) and adhering to SLAs • Superior customer service orientation • Ability to communicate/translate technical concepts effectively • Proven analytical/problem solving ability • Excellent presentation and communication skills, both in person and over the phone • Experience with Jira/Confluence • Experience with SQL, or NoSQL • Experience supporting SaaS or mobile technical products (iOS/Android) Nice to Haves: • CS degree preferred • Experience leveraging automation and AI to improve support efficiency and streamline workflows Compensation and Benefits: • Fair and competitive salary based on skills and experience, and annual performance bonus • Equity may be awarded in the form of Restricted Stock Units (RSUs) • Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave • Unlimited Paid Time Off including vacation, sick days & public holidays • Flexible scheduling and work from home policy depending on role and responsibilities Base Salary Range • The base salary range for this position is: $89,500 to $111,800. This range is specifically for Cambridge, MA Additional Perks: • Work on a mission with real impact: crashes prevented, injuries avoided, lives protected around the world • Join an industry leader — 65 million drivers protected, powering 140+ programs across 25 countries • Recognized innovator in mobility AI, e