Senior IT Operations Analyst (Türkiye)

Title: Senior IT Operations Analyst Location: Türkiye Hiring Manager: Dave Bergen About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping! About the Role: We are seeking a talented and motivated Senior IT Operations Analyst who is best in class, with a high IQ and a high EQ. This role presents an exciting opportunity to thrive in a dynamic, fast-paced environment within a rapidly growing team, with strong prospects for continued growth and increased ownership. As a Senior IT Operations Analyst, you will play a pivotal role in supporting our global team. You will help lead IT platform administration, including third-party integrations and worldwide deployment, and contribute to managing Google Workspace and MDM implementations. Beyond technical oversight, you will provide elite IT support and maintain robust access controls for our internal end-user base. What You'll Do: • Act as a Senior IT Operations team member, contributing to organizational improvement and mentoring junior staff. • Maintain deep technical knowledge of our application stack and IT security, effectively communicating updates to the engineering team and the broader organization. • Operate with high autonomy to manage both proactive initiatives and reactionary break/fix tasks. • Demonstrate end-to-end ownership of device procurement through third-party providers, managing complex logistical issues from initial order to final delivery and resolution. • Manage and resolve incoming IT Service Desk (ITSD) tickets within Jira, ensuring timely response and end-to-end resolution. • Actively contribute to strategic initiatives by progressing assigned tasks within the Jira project backlog, supporting the transition to a more proactive IT Operations model. • Fulfill hardware and software provisioning requests, maintaining operational readiness for users across Turkey and other global locations. • Serve as a primary technical and operational escalation point, providing mentorship and advanced resolution support to junior IT Operations team members. • Lead critical lifecycle events by participating in IT Operations onboarding training for new hires and executing secure, IT-focused employee termination responsibilities. • Support internal and external IT audit processes (e.g., SOC 2, PCI, and SOX) by coordinating and providing required documentation for access controls, ITSD ticketing, and quarterly software vendor compliance. What We Look For: • Applicants must be fluent in English. • Experience: Minimum 10 years • Experience and comfort working on an agile team – an ideal candidate should be familiar with agile concepts, including Jira ticketing classification, pointing, and meeting workflows. • Proven ability to operate with a high degree of autonomy, demonstrating end-to-end ownership of complex operational issues from initial triage to resolution, root cause analysis, and subsequent process improvement. • Systems and skills knowledge should include th