Lead Implementation Consultant
Syndigo LLC · 🌍 Bengaluru, Karnataka, India
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About the role
Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at www.syndigo.com . **This is a hybrid position that requires 3 days per week in office at our Bangalore location** Syndigo is looking for an Implementation Lead to drive high quality execution of global enterprise PXM, PIM, and MDM implementations, ensuring strong delivery governance, technical rigour, and predictable customer outcomes. This role is accountable for hands-on implementation leadership across customer-led and partner-led programmes, covering solution configuration, integrations, delivery quality control, and day-to-day execution. The Implementation Lead works closely with Solution Architects, Program Managers, Engineering, Product, Partners, and customer teams. The Implementation Lead is the technical quality gate for delivery. The role enforces standards, unblocks complex integrations, mentors delivery teams, and contributes reusable assets to Syndigo's Center of Excellence. HOW WE’LL BE WINNING TOGETHER DAY TO DAY Technical Delivery & Execution • Lead hands-on technical execution across PXM, PIM, and MDM implementations and programmes, including configuration, integrations, and deployments • Implement and validate complex workflows, business rules, and system behaviours across environments • Drive data migration activities including mapping, transformation, validation, reconciliation, and cutover rehearsal • Own environment strategy in practice, ensuring changes promote cleanly from development through to production Integration & Data Engineering • Build and support integrations with ERP systems, commerce platforms, vendor portals, PLM, DAM, and downstream applications • Troubleshoot complex cross-system integration and data flow issues across environments • Define and enforce error handling, retry, monitoring, and reconciliation patterns for production integrations Cross-Functional & Partner Collaboration • Work closely with Solution Architects, Program Managers, Product, Engineering, and customer teams to align execution with approved designs • Coordinate delivery activities across internal teams, System Integrators, and partners to ensure consistent outcomes • Hold partner delivery teams to the same technical standards applied to Syndigo teams Delivery Quality & Governance • Enforce delivery standards through technical reviews, code and configuration walkthroughs, and quality checkpoints • Ensure adherence to approved data models, workflows, business rules, and integration patterns • Contribute accelerators, templates, and best practice to the Center of Excellence • Mentor Implementation Consultants and raise the technical floor of the team. Working with AI • The Implementation Lead sets the working pattern for AI-assisted delivery inside a programme. The role decides where AI accelerates work, where human review is mandatory, and how AI-assisted output is quality controlled before it reaches a customer environment. • Define where AI assistance is applied within a workstream, covering data mapping, transformation logic, test generation, log triage, and documentation • Set the human-in-the-loop checkpoints for AI-assisted work and make them part of the quality gate • Review AI-generated configuration, mappings, and scripts with the same rigour applied to hand-written work • Coach Implementation Consultants on effective prompt