Jobs / United States / Thrive Market INC
Member Service Specialist
Thrive Market INC · 🇺🇸 Remote · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 9 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 2 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Thrive Market INC
The US Department of Labor certified 9 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 2 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Thrive Market INC →
About the role
ABOUT THRIVE MARKET Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come. The Role We are looking for Member Services Specialists to help our members lead healthier lives by addressing their questions, needs, and concerns. This includes assisting with order questions and issues, troubleshooting technical problems, making retention offers, processing membership cancellation requests, assisting with website navigation, recommending products for specific diets, and more. To excel in this role, you'll need a strong passion for delivering exceptional customer experiences and helping members get the most out of their Thrive Market membership. If you believe in our mission and thrive in a fast-paced, creative environment, we’d love to hear from you. Compensation starts at $18 per hour. We are hiring remote team members for full-time positions. There are two shifts. 1) Tuesday to Saturday, with start times ranging every 30 minutes from 6:00 AM to 8:30 AM PST or 2) Monday to Friday with start times ranging every 30 minutes from 6:00 AM to 8:30 AM PST. Your specific start time will be discussed during the interview process. Once your start time is assigned, you can expect to work that schedule for 8 months to 1 year before any potential changes. Onboarding for this role will take 3 weeks, is conducted remotely, and may be scheduled Monday to Friday. RESPONSIBILITIES • Provide excellent customer support via chat, phone, text, and email channels. • Address member questions and concerns, including shipping inquiries, damaged orders, website/app troubleshooting, account updates, cancellation requests, and more. • Educate shoppers on the benefits of Thrive Market membership, highlighting features, perks, and benefits that align with their needs to encourage membership retention. • Become a subject matter expert on our growing catalog of products and supported dietary values to identify cross-sell opportunities and improve average order value (AOV). • Collect and record customer insights through our CRM platform, providing valuable data to organizational stakeholders. • Stay informed about department updates by reading Slack communications and attending team meetings and training sessions. • Engage in 1:1 conversations with your team lead to review performance, discuss best practices, and receive guidance on handling specific situations. • Be comfortable working at a desk with a laptop, keyboard, mouse, monitor, and headset. • Adhere to your schedule by taking breaks and lunches at designated times. QUALIFICATIONS • You are passionate about health and wellness and believe in Thrive Market's mission. • You possess excellent written and verbal communication skills and can engage effectively with members. • You are comfortable assisting members across all channels for an 8-hour workday. • You are proficient in Google Apps (Calendar, Mail, etc.) and have experience using Customer Relationship Management (CRM) tools. • Call center experience is helpful, but not required. SOFT SKILLS • Great listener who can recognize customer cues and provide the appropriate solution. •