Desktop Software Engineering Manager

About AlphaSense: AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com . Come join us. About the Role AlphaSense is building a new Desktop Software Engineering function within Corporate Technology, and we are looking for the manager who will shape it from the ground up. This role sits at the intersection of enterprise endpoint engineering and internal product quality — primarily responsible for ensuring that AlphaSense's own desktop applications behave reliably on every managed endpoint across the company, while also contributing to the team responsible for macOS and Windows device management at scale. This is not a traditional IT management role. You will lead a team of engineers (not generalist support technicians) who own MDM platforms, write automation, and serve as the technical bridge between Corporate IT and the product engineering organization. As the founding manager of this function, you will define how the team operates, how work gets prioritized, and how the team earns trust with both the internal IT organization and the engineering teams you partner with. You'll report to the Senior Manager of Integrated IT and work closely with Security, Business Applications, and Information Engineering teams as part of AlphaSense's broader Secure IT initiative. About You You've been the most technical person in the room in IT settings, and you've also successfully made the shift to leading a team — without losing your instincts for what good engineering looks like. You're energized by building something new: defining how a function should work, earning trust with peers across the organization, and growing engineers who are proud of the quality of their work. You hold a high bar for documentation, automation, and root cause analysis, and you bring that standard to everything the team produces. You're not looking for a role where you just manage tickets — you want to build something. What You’ll Do Desktop Application Quality & Diagnostics • Ensure the team is testing new desktop application releases against the managed device baseline before broad internal rollout • Own the team's relationship with product engineering as it relates to how AlphaSense desktop applications behave on managed employee endpoints • Define the standard for how the team captures and communicates diagnostic data (logs, traces, environmental context) to product engineering in a way that accelerates resolution • Establish and maintain a process for reproducing, triaging, and escalating employee-reported desktop application issues — including crash analysis, update failures, OS permission conflicts, and performance degradation Program Management & Stakeholder Alignment • Maintain visibility into the health of the endpoint fleet and the desktop application experience, and report proactively on trends, risks, and improvements • Coordinate with Integrated IT leadership on resourcing, prioritization, and roadmap planning