Digital Sales Advisor

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About the role

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. At Justworks, we help small businesses confidently navigate the complexities of running a business—from payroll and benefits to HR, compliance, and workforce management. More small business owners are beginning their Justworks journey digitally. Many can evaluate and purchase Justworks through Self-Service. Others reach a point where having a knowledgeable person available can make the difference between getting stuck and confidently moving forward. That’s where Digital Sales comes in. The Role As a Digital Sales Advisor , you will work with small business owners and administrators who are already engaging with Justworks digitally and where human guidance can help them take the next step. This is not a traditional lead qualification role, and you won’t spend your day collecting information so someone else can sell to the customer. It also isn’t an order-taking role. You will quickly understand what the customer is trying to accomplish, determine what is preventing them from moving forward, and take action. Sometimes that means answering a benefits or payroll question and helping the customer continue through Self-Service. Sometimes it means helping them compare options, configure the right Justworks solution, and owning the sale through close. And sometimes it means recognizing that the customer’s needs require deeper expertise and making a seamless transition to Managed Sales. Your job is simple: make it easier for small businesses to confidently choose and buy Justworks. Your Success Profile What You Will Work On • Engage with small business owners and administrators who have demonstrated interest or intent through the Justworks digital buying experience. • Use customer and behavioral signals to prioritize where your time and expertise can have the greatest impact. • Quickly understand customer readiness, needs, urgency, and complexity. • Conduct focused discovery that gets to the customer’s real question without unnecessarily extending the sales process. • Advise customers across common payroll, benefits, HR, compliance, and workforce questions. • Help customers understand which Justworks products best fit their needs and identify opportunities to sell the broader platform where appropriate. • Explain pricing and value clearly and confidently. • Understand the alternatives customers are considering and position Justworks effectively. • Handle objections and confidently ask for the business when the customer is ready to buy. • Work alongside customers to complete important steps rather than simply giving them another list of things to do. • Own appropriate opportunities through conversion and create a smooth transition into onboarding. • Resolve discrete questions or blockers and help customers continue through Self-Service when that is the best experience. • Recognize when customer complexity warrants Managed Sales and make a seamless, context-rich transition. • Recognize w

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