Payroll Operations Specialist APAC

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About the role

Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. Our Values If this sounds like you, you’ll fit right in. Who You Are As a Payroll Operations Specialist – APAC on the International team, you are responsible for the day-to-day heavy lifting that keeps our operations running smoothly across the Asia-Pacific region. You act as a vital bridge between Justworks, our customers, and our external regional payroll providers, ensuring that all payroll matters—ranging from variables, net pay disbursements, to complex regional reconciliations—are handled with precision. You excel in a highly collaborative yet supportive role where you can own specific workflows and maintain compliance across multiple expanding jurisdictions. You are a proactive communicator who enjoys managing vendor relationships to resolve discrepancies quickly. You are comfortable working independently in a fast-paced environment but know exactly when to escalate complex compliance or structural issues. Your goal is to ensure that behind-the-scenes operations are so seamless they are completely invisible to the end user. Your Success Profile What You Will Work On • Execute day-to-day operations and administrative tasks for Justworks' payroll system across the APAC region, including processing customer payroll, data entry, reviewing payroll registers from local vendors, and processing corrections. • Coordinate and manage local payroll vendors across various APAC countries to ensure timely processing of remittances and compliance with country-specific employment regulations, tax laws, and local practices. • Own and oversee the employee enrollment process from start to finish; ensure that all local employment agreements are accurate, complete, and distributed on time, and that local registration processes are completed on schedule. • Monitor payroll disbursements, triage incoming payroll-related tickets, and resolve routine issues regarding pay stubs and localized tax forms efficiently. • Conduct thorough monthly reconciliation processes in collaboration with the payroll, benefits, and finance teams to match payroll outputs with internal financial records and identify variances. • Maintain and update internal payroll operations resources, country playbooks, and procedural documentation to reflect evolving regional workflows and compliance standards. • Identify operational bottlenecks or areas of inefficiency in payroll execution, suggesting simple process improvements or automation tweaks to drive platform scalability. • Perform administrative compliance audits on employee dataset inputs to ensure alignment with local statutory requirements across different APAC jurisdictions. How You Will Do Your Work Your success is anchored in the following competencies: • Detail-oriented – You have a measure twice, cut once mentality; you exercise extreme attention to detail to catch errors before they impact an international worker's payout. • Adaptability – You can easily shift focus across different global rules and navigate the fast-moving co

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