Jobs / United States / Wasabi Technologies LLC
Principal Cloud Support Engineer
Wasabi Technologies LLC · 🇺🇸 United States of America
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 7 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 4 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Wasabi Technologies LLC paid sponsored hires in similar roles2 certified filings for “Cloud Support Engineer” (Computer Network Support Specialists) in MA: $85k–$88k, median $86k. Most were filed at wage level I (100%) — 1 lottery entry, ≈15% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Wasabi Technologies LLC
The US Department of Labor certified 7 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 4 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Wasabi Technologies LLC →
About the role
At Wasabi, we’re a proven collection of pioneers, visionaries and disruptive doers. We see things differently than our competitors, and we make our mark in the industry by challenging the norm and delivering the unexpected and improbable. We’re a fast-growing company taking the Cloud Storage industry by storm and recognized as one of the best places to work in Boston. Wasabi hot cloud storage is a new class and category of cloud storage, breaking all traditional barriers and boundaries of storage with a disruptive value proposition of being 1/5th the cost of AWS S3, faster than the competition, with no fees for egress or API requests. Cloud storage has never been so simple, so fast and so inexpensive. It’s all part of our vision to make cloud storage the next great global utility, just like electricity. Role Description: Principal Cloud Support Engineer Role Purpose: Wasabi’s Principal Cloud Support Engineer will serve as the highest-level technical resource within the Support team. This role extends beyond advanced troubleshooting into technical leadership, managing escalations, owning internal training programs, and serving as a trusted technical advisor for enterprise customers and partners. The Principal Cloud Support Engineer will leverage deep expertise in cloud storage, networking, and distributed systems to drive operational excellence, improve support readiness, and strengthen customer relationships. Your success will be measurable and highly visible across customer satisfaction, team capability, and service quality. On a typical day, Wasabi principal cloud support engineers may lead escalations, design and deliver technical training, advise enterprise customers on best practices, investigate complex protocol-level issues, collaborate closely with Engineering, or drive initiatives that enhance the scalability of Wasabi’s Technical Support operations. Wasabi is based in Boston MA, but we are open to remote candidates based elsewhere in the United States. Travel is not regularly required. *Principals only. No recruiters. Responsibilities: • Act as the highest escalation point for the Technical/Cloud Support team for complex customer issues. • Lead root cause investigations and collaborate with Engineering to resolve protocol, performance, or interoperability challenges. • Own and deliver the technical training program for Support, including onboarding, advanced troubleshooting techniques, and documentation. • Provide technical advisory and white-glove support to Wasabi’s strategic enterprise customers and partners. • Oversee escalation workflows and ensure consistent handling of high-severity customer incidents. • Engage with Wasabi Sales, Product, and Development engineers worldwide to improve Wasabi’s services and customer experience. • Mentor and coach Technical/Cloud Support Engineers and Senior Technical/Cloud Support Engineers to elevate team capabilities. • Drive improvements in supportability, diagnostic tooling, automation opportunities, and internal processes. • Create and maintain advanced troubleshooting guides, KB articles, and internal knowledge documentation. Requirements: • Must have expert-level hands-on experience with AWS S3 Cloud Storage or compatible object storage. • Must be AWS Solutions Architect Associate Certified; Professional certification preferred. • Must have Bachelor of Science degree in Network/System/Computer Science, Master's degree preferred • 10+ years of relevant work experience. • 10+ years of experience in technical support, network operations, or cloud infrastructure roles. • Extensive experience supporting mission-critical systems that operate 24x7x365. • Deep understanding of backup software, applications using APIs & SDKs, and object storage integrations.