Jobs / United States / Nextiva INC
Principal Product Manager, Omnichannel CX
Nextiva INC · 🇺🇸 United States, Remote · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 6 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Apr 2026) — the step every H-1B hire needs first. USCIS also records 5 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Nextiva INC
The US Department of Labor certified 6 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Apr 2026) — the step every H-1B hire needs first. USCIS also records 5 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Nextiva INC →
About the role
Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. We're looking for a Senior Product Manager to lead our mid-market customer experience product strategy. This role is responsible for defining and delivering the capabilities that help growing businesses and BPO operators provide exceptional customer experiences while improving operational efficiency. You'll work directly with customers, partners, and internal teams to identify market opportunities, shape product direction, and bring innovative omnichannel and AI-powered experiences to market. As Nextiva continues moving up-market, you'll play a key role in ensuring our platform meets the needs of increasingly sophisticated customer service organizations. What You’ll Do: • Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators. • Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research. • Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools. • Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption. • Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems. • Drive product launches and adoption strategies that support Nextiva's growth in the mid-market segment. • Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions. • Collaborate with Sales, Marketing, and Customer Success teams to communicate product vision, roadmap priorities, and customer value. • Influence executive stakeholders through clear communication, strong business cases, and data-driven recommendations. • Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution while identifying opportunities to embed AI-driven capabilities into the customer experience. About You: Required Qualifications • 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery. • Experience serving mid-market, enterprise, or BPO customer segments with a strong understanding of customer service, contact center, or customer experience workflows. • Demonstrated ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes. • Strong customer-facing skills with