Partner Services Manager

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. • We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We are expanding our Partner Services team and are looking for a hands-on Partner Services Manager to help our system integrator (SI) partners deliver exceptional outcomes for shared Bloomreach customers. You will strengthen partner-led delivery from solution design through implementation, adoption and ongoing managed services. Working with partners, customers and internal Bloomreach teams, you will improve delivery quality, accelerate time to value, build partner capability and contribute to our Partner First motion across Europe. What you will do Partner delivery governance • Oversee partner-led implementations from solution design to go-live, making sure scope, timelines, risks, dependencies and contingency plans are clearly managed. • Provide regular, clear status reporting across Bloomreach and partner organisations, raising risks early and driving them to resolution. • Hold partners and internal stakeholders accountable for delivery commitments and for keeping project data accurate. Partner enablement • Enable SI partners on Bloomreach delivery processes and best practices, working with Solutions Consulting, Product, Product Marketing and Professional Services on technical enablement. • Identify opportunities for partners to build managed services that improve customer adoption, outcomes and platform ROI. • Build strong, long-term relationships with partners, acting as their advocate and trusted advisor within Bloomreach. Customer and cross-functional collaboration • Work cross-functionally with Customer Success, Account Management, Sales, Solutions Consulting and Professional Services to drive our Partner First motion forward. • Share best practices and platform updates with partners and customers. Operational excellence and insight • Keep delivery, commercial and partner-performance records accurate to support forecasting, billing, governance and continuous improvement. • Use delivery and benchmarking data to spot trends, improve partner performance and share clear insights with stakeholders at all levels. What success looks like • Faster time to live for partner-led implementations. • High customer and partner satisfaction. • Partners delivering Bloomreach confidently, independently and to a consistent standard. • Growth in partner managed services that improves customer adoption and retention. • Predictable delivery, with risks identified and resolved early. Job Requirements: • Experience in a customer-facing role in a SaaS environment, working with partners or within an SI agency. • Strong project management experience, including agile methodologies and supporting tools. • Han