Akeneo PIM & SFCC L2 Support

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. The Opportunity At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. We are proud of: • The work we do and the innovation we drive • Our values of share, care and dare • A workplace culture that fosters creativity, diversity and autonomy • Our borderless, global framework, which enables seamless collaboration The Role As a Akeneo Support , you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 6+ Years of experience, a growth mindset and a drive to make a lasting impact. You will thrive in this role if you are: • A curious problem solver who challenges the status quo • A collaborator who values teamwork and knowledge-sharing • Excited by the intersection of technology, creativity and data • Experienced in Agile methodologies and consulting (a plus) • Role Responsibilities • Experience Level: 6+ Years Primary Technology: Akeneo PIM - hands-on experience in identifying and resolving PIM contribution/data issues Secondary Technology: Salesforce B2C Commerce (SFB2C) — hands-on experience in identifying and resolving storefront/data reflection issues (Both skills require actual hands-on issue resolution experience, not just conceptual/functional familiarity.) Good to have: MuleSoft, Content Management Systems (e.g., Oracle Commerce Business Control Center (BCC)), Oracle SQL Role Overview: We are looking for an experienced L2 Support Engineer for a rotational support team, responsible for hands-on troubleshooting of issues across both Akeneo PIM and Salesforce B2C Commerce (SFB2C) — analyzing problems from the point of PIM data contribution through to final data reflection on the storefront. Key Responsibilities Hands-on troubleshooting of Akeneo PIM issues — data contribution errors, workflow failures, enrichment/export issues Hands-on troubleshooting of SFB2C issues — data ingestion, catalog sync, storefront display/reflection issues Analyze end-to-end data flow — from PIM contribution through integration/middleware until data reflects correctly on the SFB2C storefront Perform root cause analysis (RCA) across both systems for recurring or complex data issues Collaborate with L1/L3 teams and cross-functional stakeholders to drive resolution within SLA Participate in 24/7 rotational on-call/shift support Document known issues, fixes, and runbooks for the support knowledge base. Required Skills & Experience 5+ years of overall IT/technical support experience Hands-on experience troubleshooting Akeneo PIM issues (catalog management, product enrichment, workflows, data export/import failures) Hands-on experience troubleshooting SFB2C issues (storefront data sync, catalog feed issues, display/reflection problems) Ability to trace data flow issues end-to-end across PIM → integration/middleware → storefront Familiarity with API/integration troubleshooting (REST APIs, connectors, or middleware tools) — assumed relevant, confirm if applicable Strong analytical and RCA skills Willingness to work 24/7 rotational shifts Good to Have Experience with e-commerce data governance or catalog data quality processes Exposure to ticketing/ITSM tools (JIRA Service Management, ServiceNow, etc.) Basic scripting/SQL knowledge for data validation Soft Skills Strong communication skills to inte