SMB Growth Manager

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About the role

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON We seek a Growth Manager to join our team as we continue to serve as a key partner in developing the expansion and retention strategies for the SMB companies in our current install base. You will have the opportunity to work closely with various teams throughout the company and develop partnerships with important players in the real estate space. Qualia will be a key participant in enabling the next generation of real estate companies to thrive. You will be responsible for identifying growth opportunities, renewing annual contracts, driving revenue growth for your accounts, and adoption of Qualia's suite of digital real estate products. RESPONSIBILITIES • Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts • Achieve monthly revenue targets for renewals and upsell / cross-sell • Proactively identify at-risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support • Work on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfully • Understand Qualia’s suite of digital real estate products and leverage that knowledge to benefit our customers • Prepare go-to-market strategies for SMB Accounts • Develop & execute continuous, client-based communications to monitor success, adoption, and satisfaction of Qualia’s products and services • Align with both internal and external product teams to implement Qualia’s products • Partner closely with Customer Success Managers to reduce churn risk, identify upsell opportunities, and de-escalate customer issues YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH • 1-3 years experience in a sales, renewals, or customer success role is required • Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role • Experience with cloud-based / SaaS business process solution offerings • Proven expertise working with decision-makers and key stakeholders in client environments • History of working with customers using a consultative approach and ideally managing a book of business including renewals • Understanding of legal terms in SaaS contracts • Ability to effectively negotiate in challenging and collaborative sales engagements • Ability to excel in a high-energy, results driven sales culture • Team player who will work within the company to continue improving organization processes • Excellent communication and listening skills • Proactive, organized, and comfortable getting on the phone with customers • Ability to handle ambiguity and overcome objections while working across multiple products • Preferred: experience managing full customer life cycles including commercial conversations • Preferred: intermediate / advanced Excel skills and experience using Salesforce Based in Austin, TX, with the ability to work in the office a minimum of two days per week is required. WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---

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