Customer Success Manager

About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Customer Success Manager is responsible for the success, retention, and growth of LogicMonitor’s customers. You will partner closely with customer stakeholders to drive adoption, demonstrate value, and ensure long-term outcomes from the LogicMonitor platform. You will act as a strategic advisor and primary point of contact for your customers, working in close collaboration internally with cross-functional teams, and customer executive stakeholders. This role requires commercial awareness, comfort operating at senior levels, and the ability to manage risk and opportunity across your customer portfolio. Here's a closer look at this key role: • Own the end-to-end customer relationship for assigned accounts • Lead adoption and ongoing value delivery • Build and maintain relationships with senior and executive stakeholders • Proactively manage account health, risk, and renewal readiness • Lead business reviews and value-based conversations • Partner with Account Executives to identify and support growth opportunities • Act as the escalation point for complex customer issues • Advocate for the customer internally across Product, Support, and Services teams What You'll Need: • Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems • 3+ years’ experience in Customer Success, Account Management, or a related SaaS role • An understanding of IT infrastructure, cloud, or observability concepts • Proven ability to engage and influence senior and executive stakeholders • Commercial awareness and renewal experience • Excellent communication, organisation, and prioritisation skills Residents of California, click Here to view our California Applicant Privacy Notice. Anticipated Application Close Date: 10 /12/26 LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. W