Jobs / United States / Logicmonitor INC
Sr. Director, Customer Success
Logicmonitor INC · 🇺🇸 Austin, TX
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 6 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
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Sponsor Radar — Logicmonitor INC
The US Department of Labor certified 6 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Logicmonitor INC →
About the role
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers. This role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate. To learn more about life at LogicMonitor, check out our Careers Page . What You'll Do: LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row! The Senior Director, Customer Success - Americas is responsible for developing and executing the customer success strategy for LogicMonitor’s largest and most commercially significant region. This leader will own the customer success operating model across the Americas, with primary accountability for Gross Revenue Retention (GRR), Net Revenue Retention (NRR), customer value realization, successful renewals, and expansion. The role will lead a high-performing Customer Success organization, modernize customer engagement practices, strengthen executive relationships, and ensure that customers realize measurable business value from LogicMonitor. The successful candidate will be a strategic operator who can translate company objectives into repeatable Customer Success practices. They will champion a Customer Business Value-first mindset, use data and artificial intelligence to improve decision-making and scale execution, and continuously evaluate the organization’s talent, structure, capabilities, and processes. This role reports to the Vice President, Customer Experience and partners closely with Sales, Professional Services, Support, Product, Marketing, Finance, and Executive Leadership. Here's a closer look at this key role: Regional Customer Success Strategy and Commercial Performance • Define and execute the Customer Success strategy for the Americas region in alignment with LogicMonitor’s corporate objectives. • Own regional performance against GRR, NRR, renewal rate, churn, contraction, expansion, adoption, customer health, and customer value realization metrics. • Establish clear operating rhythms, performance expectations, forecasting practices, and accountability mechanisms for the Americas Customer Success organization. • Segment customers by value, complexity, risk, growth potential, lifecycle stage, and strategic importance to ensure the right level of engagement and coverage. • Develop scalable approaches for enterprise, strategic, commercial, and digital su