Jobs / United States / Element Biosciences INC
Service Operations Program Lead/Analyst
Element Biosciences INC · 🇺🇸 San Diego - Headquarters
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 5 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Element Biosciences INC
The US Department of Labor certified 5 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 1 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Element Biosciences INC →
About the role
At Element Biosciences, we are passionate about our mission to empower the scientific community with more freedom and flexibility to accelerate our collective impact on humanity. We have built a highly efficient product-driven organization where employees can learn, grow, and thrive in a challenging but encouraging environment. We are committed to scientific integrity, collegiality, honesty, objectivity, and openness. We are seeking an organized and proactive Service Operations Program Lead/Analyst to own the operational backbone of our Service & Support organization. This role manages the systems, meeting cadences, and cross-functional programs that keep Technical Support, Customer Support Specialists, Field Application Scientists, and Field Service Engineers running smoothly as Element scales its install base and product portfolio. This role will report to the Manager, Customer Service and Operations and will be a daily onsite role based in San Diego, CA. If you possess the following and want to make a meaningful impact, we invite you to explore this role. Essential Functions and Responsibilities: • Own the Global Service & Support operating cadence, including Sprint Release Updates, Manager Service Ops Syncs, Office Hours, and Global Service & Support (GSS) Monthly meetings. Drive agenda development, action tracking, decision documentation, Jira-Commercial Operations Management (COPM) review, and follow-through across stakeholders • Own Service & Support release readiness and communications for system and process changes, including SFDC release communications, stakeholder readiness, UAT coordination, and post-release follow-up • Run the GSS Monthly process end-to-end, from Teams thread and shared deck to recording and recap summary • Own Service Operations demand intake and portfolio management through Jira-COPM, including triage, business requirements, prioritization recommendations, assignment, dependencies, sprint readiness, escalation, and status reporting. Partner with Business Systems through development, UAT, release, and adoption • Partner with Business Systems to translate Service & Support requirements into prioritized system enhancements; coordinate UAT, business validation, release readiness, and adoption • Maintain Service Ops collateral on SharePoint and keep the Service Playbook current as processes evolve • Lead onboarding and offboarding for Service & Support: team records, RingCentral, Service Resource setup, and SFDC permission checks • Act as a cross-functional liaison between Service Operations, Sales, and Commercial leadership, representing the voice of the field • Partner with the Manager, Global Customer & Service Operations to maintain the GSS operational roadmap, translating organizational priorities into defined programs, milestones, owners, dependencies, and measurable outcomes • Track Service & Support KPIs and identify opportunities to automate and improve data quality • Participate in both product extension and new product introduction teams to scope and implement changes to business systems to support product launches Education and Experience: • Bachelor's degree or equivalent practical experience plus 3-5+ years in service operations, program management, or commercial operations, ideally in life sciences or medical device instrumentation • Hands-on Salesforce experience (cases, work orders, service resources) • Experience with Jira or similar ticketing/project systems • Strong meeting and program management skills across multiple recurring cadences • Excellent written and verbal communicator, comfortable with executive-ready materials • Preferred: experience supporting a field service org at a genomics or lab instrumentation company • Preferred: experience with service play