Associate Authentication Analyst

Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary DigiCert is looking for a detail-oriented, energetic Authentication Analyst to join our team. The Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product. What you will do • Project a professional company image through phone, chat and email interactions. • Recognize, document and alert supervisors of trends in customer calls. • Research customer organizations and verify organization contact details online. • Answer pre-sales and customer inquiries via phone, email, and live chat. • Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems. • Coordinate the implementation or scheduling of validation testing with affected departments and personnel. • Study product characteristics or customer requirements and confer with management to determine validation objectives and standards. • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems. What you will have • High School Diploma or equivalent. • 1+ year of experience in customer service. • Comfortable working on a computer daily and conversing over the phone and through email. • Strong oral, written and interpersonal communication skills. • Proficient knowledge of Microsoft products and other applicable software or applications. • Detailed-oriented with excellent organization skills. • Self-motivated, manage your time well, and get things done. • Team oriented and ability to work with people from diverse backgrounds. Nice to have • Bachelors degree in IT, Computer Science, or other technical degree. • 2+ years of experience in a customer service role within the tech industry. • Excellent knowledge of Microsoft products and other applicable software or applications. • Spanish speaking Benefits • Competitive compensation and comprehensive health, dental, and vision coverage • Retirement savings programs with company matching (401(k) or RRSP) • Generous paid time off, including holidays, and vacation • Paid parental leave and family support benefits • Life and disability coverage • Flexible spending and health savings options (where applicable) • Health and wellness support, including gym reimbursement and wellness programs • Employee Assistance Program with 24/7 confidential support for employees and families • Education assistance and professional development opportunities • Access to LinkedIn Learning and continuous learning resources • Employee referral bonus program and additional company perks and discounts • Internal rewards and recognition platform ( Motivosity ) to celebrate and acknowledge project wins, milestone achievements, and the outstanding contributions of our colleagues • Business travel insurance and global employee support programs To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered. DigiCe