Jobs / South Africa / Digicert INC
Technical Content Strategist
Digicert INC · 🌍 Cape Town
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About the role
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com Job summary DigiCert is seeking a Technical Content Strategist to work at the intersection of product change, industry evolution, and customer impact. In this role, you will translate complex information into clear, trusted guidance that enables Validation and Technical Support teams to operate with confidence. You will shape how knowledge is created, structured, governed, measured, and reused across the organization. Your work will ensure that processes are not only documented but also accurate, testable, scalable, easy to find, and ready to support automation and generative AI experiences. This highly collaborative role partners with Product, Validation, Technical Support, Operations, Compliance, Training, User Experience, Marketing,Localization, and AI teams. Your work will directly influence operational efficiency, customer trust, content quality, and the performance of customer-facing support channels. What you will do • Anticipate and Respond to Change • Identify, assess, and document current business processes while acting as an early signal for upcoming product, regulatory, policy, and industry changes. • Partner with subject-matter experts and cross-functional teams to capture changes accurately, assess their content impact, and publish updates at the right time. • Establish sustainable content-maintenance practices, including clear ownership, review cycles, version control, and retirement criteria. • Validate, Test, and Strengthen Processes • Test and verify new or updated processes using realistic scenarios to confirm accuracy, completeness, and usability before publication. • Facilitate reviews with Product, Validation, Operations, Compliance, Support, and other relevant stakeholders, resolving conflicting input and documenting approved outcomes. • Identify process gaps, unclear ownership, and recurring customer or agent friction, then recommend practical content or workflow improvements. • Turn Complexity into Clear, Useful Content • Research and analyze technical and operational challenges, translating them into clear, accurate, actionable guidance for internal and external audiences. • Create, edit, and review high-quality written and multimedia content, including knowledge articles, process documentation, troubleshooting guides, FAQs, release content, and enablement materials. • Apply plain-language, editorial, brand, accessibility, and inclusive-language standards consistently. • Adapt content depth, tone, format, and terminology to the audience while maintaining technical accuracy. • Lead Content Strategy and Governance • Develop and maintain content models, taxonomies, metadata, templates, style guidance, and governance standards that improve consistency and reuse. • Conduct content inventories, audits, gap analyses, and lifecycle reviews to identify duplication, outdated information, and high-value improvement opportunities. • Structure content for search, localization, accessibility, and AI retrieval, using clear headings, modular information, descriptive links, and consistent terminology. • Work with content owners to define accountability, approval pathways, review cadences, and quality standards. • Optimize Discoverability and Customer Experience • Apply search engine optimization (S