Senior Loan Fulfillment Specialist

ABOUT HAPPY MONEY Happy Money is a consumer finance company that empowers people to achieve their goals through simple, transparent loans funded by trusted financial institutions. Through its proprietary lending platform, Hive, Happy Money delivers a fully digital experience that simplifies borrowing for consumers and helps credit unions, banks and asset managers diversify balance sheets and scale with confidence. Happy Money’s end-to-end loan origination and participation programs provide partners with turnkey access to high-performing assets, underpinned by disciplined credit expertise and robust risk management. Together with its lending partners, Happy Money has originated more than $6.5 billion in loans to help nearly 350,000 people take greater control of their financial futures. Learn more at happymoney.com. View our Employee Privacy Policy here. Happy Money is a 100% fully distributed company. Remote work doesn’t mean less work, we work full-time jobs and show up to them fully every day: Read more in our Happy Money Way overview. ABOUT THE ROLE Role: Hourly, Full-time Main Work Shift: 8AM - 5PM PST / 11AM - 8PM EST (occasional weekends) Training Work Shift: 9AM - 6PM EST (~6 weeks) Pay: $48,000 - $55,000 (annualized based on 40-hour work weeks) Bonus: Eligible for up to $8,500 annually Work Location: Fully Remote within U.S.A. but must be able to work Main Work Shift hours. Visa Sponsorship: Not Available Our Senior Loan Fulfillment Specialists are responsible for managing loan application workflows from submission to decisioning, ensuring accuracy, timeliness and compliance with internal and regulatory standards. The role requires proactive communication with applicants, collaboration with internal teams, and strict adherence to performance and quality standards. This role plays a key part in shaping the Applicant experience. Loan Fulfillment Specialists are expected to bring professionalism and positivity to every interaction, ensuring our Applicants feel supported, understood, and confident throughout the process. RESPONSIBILITIES Core Responsibilities • Process applications as assigned. • Handle Applicant calls with care, accuracy, and urgency - demonstrating our core values of Love, Trust, and Hustle in every interaction to ensure applicants feel supported and informed. • Review, validate, and process critical documents such as proof of income and identification, to ensure compliance, authenticity, and accuracy prior to decisioning. • Daily follow-up outreach (phone call and email) to applicants whose applications are pending documentation or information to be approved. • Reviewing applications in their active pipelines that have received new documentation or other information provided by the applicant. • Follow-up on applications that have been escalated for Fraud Team review and have not been responded to within 24 hours. • Adhere to Genesys schedule for breaks, lunches and other assigned activities. • Maintain high levels of efficiency, quality, and speed while reviewing loan applications, ensuring deadlines and SLAs are consistently met without increasing risk exposure • Proactively identify potential risks, inconsistencies, or fraud indicators within applications and take appropriate action to mitigate exposure • Collaborate cross-functionally with fraud, BPO, and operations teams to ensure alignment on processes, procedures, and decisioning • Identify process gaps or inefficiencies and propose actionable solutions to improve workflow, scalability, and overall performance • Contribute to continuous improvement initiatives by sharing feedback, trends, and insights from day-to-day processing activities Team Participation • Monitor and quickly respond to Slack updates and follow-up requests.