International Care Advocate (UK)

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • TIME 100 Most Influential Companies (2023, 2026) • Fortune Change the World (2024) • CNBC Disruptor 50 List (2022, 2023, 2024) • Fortune Best Workplaces for Millennials (2024) • Fortune Best Workplaces in Health Care (2024) • Fast Company Most Innovative Companies (2020, 2023) • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) About the Role: We are looking for a mission-driven internationally-based Care Advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As an internationally-based Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform. Our Care Delivery team works remotely and supports Maven members 24/7/365. We are currently hiring for 9am-5pm local time (UK region). What You’ll Do: • Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments • Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs • Demonstrating our value of “walking through walls” to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately • Navigating members’ networks to ensure access to care, and investigating available support • Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member • Providing education and resources related to program needs • Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams • Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items • Participating in cross functional projects and collaborating with other departments where needed • Identifying referral needs and collaborating with Maven providers • Providing education on local healthcare systems and create i