Sr. Test Implementation and Support (TIS) Application Scientist

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Position Overview   The Sr.   Tes t I mplement ation and   Support   ( TIS)   Application Scientist   is responsible for   providing outstanding technical support to Abbott Cancer Diagnostics   Phoenix laboratories   perfo rming   Next   Genera tion Sequen cing   (NGS ) . This position works individually or in collaboration with others on troubleshooting , ro ot cause   analys is,   and resolving   laboratory   assay   issues   in a timely manner . This position will also work on projects to bring enhancements of current products and processes to the   lab or atory . This is an onsite position at our Phoenix location. Essential Duties   Include but are not limited to the following:   • Receive and document incoming   l aborat ory   invest igation req uests .     • Work cooperatively with   sta keh olders   and   internal   functional departments to troubleshoot and resolve   laboratory   questions   and   requests in the   areas of reagent, consumables, and assay related issues.   • Lead troubleshooting of   laboratory   issues through root   cause analysis , experiment design, study execution, data analysis, and   technical summary .   Provid e   technical advice on preventative action.     • Conduct bench level experiments within several product areas.   • Prepare technical experiment report s   with all technical specification ,   information , and acceptance criteria   and   present   to supervisor or project team.   • P rovid e   technical   and scientific   input   for   decisions affecting project   planning ,   experimental design , and workflow.   • Clearly and accurately summarize and document troubleshooting activities   and   experi ments.   • Prepare detailed technical   validation/verification   p lans, protocols, experimental design, data analysis,   SOP s,   and summari es to   present to   laboratory leade rship.   • Communicate   la bora tory   feedback   regarding   product requirements to the   developmental   team for   designing and   implementing   new and existing products.   A ct as   the voice   of the la borat ory   when   working   on   proces s improvements   and validations.     • Draft and distribute content of   enterprise-wide   communications   regarding   incoming and outbound supplier communications .   • Contribute ideas to improve   ro o t cause   inv estigation s,   lab o rat ory pr ac tices,   va lidation s ,   metrics ,   and   team   processes .   • Comm unicates   clearly   with   supervisor , tea m members,   and   pro ject sta keholde rs.     • Ability to provide technical and hands-on support to   clini cal   laboratory   by phone, email ,   and   onsite.   • Ability to   identify , implement, and   report on   process   improvements in   the laboratory.     • Detail oriented with   very strong   organizational skills.   • Strong analytical and troubleshooting skills.   • Ability to   maintain   confidentiality of sensitive information.   • Uphold company mission and values through accountability, innovation, integrity, quality,   and teamwork.   • Support and   comply with   the company’s Quality Management System   policies   and   procedures.   • Regular and reliable attendance.   • Ability to   work   designated schedule.   • Ability to   lift up   to 40 pounds for approximately 2% of a typical working day.   • Ability to work on a mobile device, tablet, or in front of a computer screen and/or p