Sr. Manager, Customer Success

Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market?  Look no further than Veracode! Veracode is a global leader in Application Risk Management for the AI era. Powered by trillions of lines of code scans and a proprietary AI-generated remediation engine, the Veracode platform is trusted by organizations worldwide to build and maintain secure software from code creation to cloud deployment. Learn more at  www.veracode.com , on the  Veracode blog , and on  LinkedIn  and  Twitter . We are seeking an experienced Senior Manager of Customer Success to build and direct a team to deliver enhanced business outcomes for our customers. The ideal candidate will have prior Customer Success leadership experience, a track record of delivering strategies to build and maintain strong customer relationships in a customer-centric environment. Veracode is an environment that fosters upward mobility and career growth, we are searching for high energy, hard-working individuals that will grow with us. Job Responsibilities • Leads Customer Success team to engage, support and empower our customers to ensure successful business outcomes through their use of Veracode solutions and services • Leads from the front and coaches team in strategies to improve customer experience, increase usage & adoption, increase renewal rates, and expansion. • Coaches team on leveraging the Veracode Customer Journey engagement methodology and usage of tools such as Outcome Success Plans • Measures performance of team to ensure success against key metrics • Regularly interacts with executives and customers in region to cultivate key customer relationships and develop trusted partnerships • Develops close collaboration and partnership with Sales and Renewals counterparts to align on regional strategies • Responsible for reporting to leadership across key metrics and strategies related to renewals/retention, customer risk, customer growth, customer health, and adoption • Develops and maintains end to end view of customer needs and customer risk across region, develops region-wide risk mitigation strategies, and serve as the voice of the customer to represent the needs of region within Veracode teams to improve customer experience • Contributes into broader customer success strategy as a key member of the Customer Success senior leadership team • Recruits, hires, onboards, and develops a world-class team to ensure appropriate staffing levels within region • Develops and maintains a world-class culture within team • Uses data and insights to prioritize customer engagement across region • Supports pre-sales activities in region to articulate the post-sales customer experience and value proposition of Veracode Customer Success services • Mentors Team Leads and Managers to develop leadership and relationship management capabilities, guide on retention activities, serve as a point of escalation management, and drive revenue retention and growth across customer base • Maintains current and relevant industry knowledge while consistently progressing themselves and their experience in strategic customer account management as well as Veracode product and company direction Desired Qualifications & Experience • Bachelor's degree and a minimum of 8 years of related progressive management experience working in a related field or industry such as high tech, software, or a SaaS • Aptitude or interest in understanding software development, DevSecOps, and application security • Executive level verbal and written communication skills • Experience as a senior leader with full lifecycle post-sales delivery and service responsibility • Ability to influence and support teams through large strategic and/or visi