It Operations Support - Mexico

About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas. What’s in it for you? The Information Technology Operations (IT Operations) team provides critical operational support for all technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll-out, desktop software management, access control, security training, and help desk support. IT Operations collaborates closely with the Cloud Infrastructure Operations team to ensure secure access to systems for all employees. Impact In This Role The Information Technology Operations (IT Operations) team provides critical operational support for all Fictiv technology systems. This team covers new IT network setup for LAN/WAN/VPC/VPN, desktop hardware configuration and roll out, desktop software management, access control, security training and help desk support. IT Operations collaborates very closely with the Cloud Infrastructure Operations team to ensure secure access to Fictiv systems for all Fictiv employees. As an IT Operations Engineer, you will report to the IT Operations Lead role. You will utilize your deep knowledge of OKTA, Network Administration, Security Event Management, and SaaS Management to provide critical day-to-day support for Fictiv employees and partners. Success in this role will be measured by implementing strategic initiatives through deliverables on key milestones and providing solutions to complex, cross-functional projects, including - systems design, implementation and maintenance, new facility site expansion, employee life-cycle management, and company wide security best practices. What You’ll Be Doing • Integrate new and current SaaS platforms into OKTA (including Amazon Web Services, Salesforce, Greenhouse, Marketo, ADP, Outreach, Wordpress and more). • Develop automation workflows within OKTA to streamline employee lifecycle tasks (on-boarding/off-boarding/access provisioning), team and group assignments. • Assist in managing new and current SaaS platforms (including Google Suite, Zoom, Slack, MDM and more) • Design, configure and deploy a company wide VPN solution. • Create and deploy certificates and access controls for VPN solutions. • On site deployments of Networking Services (WAN, LAN and site to VPC), using Cisco Meraki equipment. • Site location deployments of Security and Access Controls (facilities access), using Openpath and video monitoring equipment. • Contribute to the development of IT Operations run-books and knowledge base. • Enforce security policies and procedures to ensure SOC 2 compliance. • Identify, remediate, and review security events in CrowdStrike, Google Workspace, and OKTA. • Hardware inventory maintenance, tracking including assignment, provisioning and surplus tracking. • Educate, support and train employees on policies and procedures, including new hire orientation. Desired Traits • Ability to prepare, coordinate, track, and communicate project deliverables and identify those deliverables at risk of missing a given deadline. • Be able to make decisions, meet targets and work under pressure. • Great attitude when dealing with difficult people and good at building strong trust based relationships with stakeholders. • Adapt at shifting priorities while maintaining a high degree of organization and con