North America Solutions & Services Leader

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. North America Solutions & Services Leader Skillsoft is hiring an experienced North America Market Solutions & Services Sr. Director to make an impact and drive ARR growth, improve retention, drive a great customer experience, and guide teams through change with clarity and pace. We are seeking a strong operator, coach, and change agent who can turn strategy into repeatable execution across five North America markets. This role is comprised of a combination of Sales, Professional Services Delivery, Solutions Consulting/Pre-Sales, and Customer Success. This Solutions & Services Sr. Director will have the opportunity to be a player / coach and deliver regional results and own the Customer Experience and growth engine for North America. Overseeing the regional Market Solutions Leaders and ensuring consistent, disciplined execution across the customer lifecycle to include presales, adoption, expansion and renewal. This role operates as an executive people leader, global practice owner, and partners closely with the North America VP of Sales as the region's primary Go To Market change leaders for the region sustaining team confidence, clarity, and pace through continued change. Key Responsibilities: Lead the Geographical Market Solutions Teams • Manage, coach, and develop the MSLs across the geography; set clear performance standards and accountability. • Ensure Market Solutions Leaders (MSLs) execute the end-to-end customer solution lifecycle (Sale → Value → Expand → Renew) with MEDDPICC rigor and value-realization discipline. • Build a high-performance, coaching-first culture aligned to Skillsoft's Enterprise Leadership Skills; build team capabilities systematically. • Guarantee the MSL’s align Solutions Partners across markets to match opportunity size, complexity, and urgency. Coach Solutioning Capability and Lead Through Transformation • Coach MSLs and their teams on advanced solutioning - executive discovery and problem framing, solution architecture and design, value narrative and business case development, and platform and ecosystem expertise • Steer the team through an organization in transformation: guide teams through evolving roles, new operating models, and shifting customer expectations with clarity, confidence, and pace • Support MSLs in developing the CSM function as a strategic advisor capability - fluent in skills intelligence, data-led insight, executive engagement, and outcome-based partnership rather than reactive account management • Collaborate with and support the MSLs in developing Solution Partners as expert customer-facing advisors - deep in product and platform, disciplined in solution design methodology, and credible with C-suite buying committees • Drive adoption of AI-enabled workflows and tooling to expand strategic capacity and reduce administrative load Deliver Regional Revenue and Customer Outcomes • Co-own regional targets with the North America Geo Sales Leader (AVP): ARR growth, retention, expansion, NPS, and platform conversion. • Oversee regional performance management cadences to drive continuous improvement and results; escalate and resolve at-risk accounts; enable growth across accounts. Own the Regional Component – Shared / Channel Teams • Define the charter and target operating model for global shared/channel solution teams. • Establish rules of engagement between shared CSM pools, MSLs, direct sales, and channel partners. • Build channe