Implementation Manager, Insurance

Hover helps people design, improve, and protect the properties they love. With proprietary AI built on over a decade of real property data, Hover answers age-old questions like “What will it look like?” and “What will it cost?” Homeowners, contractors, and insurance professionals rely on Hover to get fully measured, accurate, and interactive 3D models of any property — all from a smartphone scan in minutes. At Hover, we’re driven by curiosity, purpose, and a shared commitment to serving our customers, communities, and each other. We believe the best ideas come from diverse perspectives and are proud to cultivate an inclusive, high-performance culture that inspires growth, accountability, and excellence. Backed by leading investors like Google Ventures and Menlo Ventures, and trusted by industry leaders including Travelers, State Farm, and Nationwide — we’re redefining how people understand and interact with their spaces. Why Hover wants you Nine of the top ten U.S. insurance carriers use Hover to turn a policyholder's smartphone scan into an accurate 3D model, so claims move faster and settle with fewer site visits. We're building our Implementation function now, and we want an Implementation Manager who will deliver our most strategic and complex carrier deployments. You'll work with Hover's largest insurance customers, help define and iterate on the implementation playbook as an early member of the team, and see your work change how adjusters and policyholders handle claims. If you like building the process while you deliver, this is the role. You will contribute by You'll own several enterprise implementations at once, from sales handoff through adoption and transition to Customer Success. You'll lead kickoffs, working sessions, and training with carrier claims teams, and you'll run the plan, status reporting, and risk management that keep rollouts on track. You'll get hands-on with configuration, data migration, integration testing, and UAT, partnering with Solutions Architects on how Hover connects to the insurance ecosystem, including Verisk and Cotality. You'll guide customers through change management as their teams move from in-person inspections to remote, scan-based workflows. Alongside a small team, you'll help build the playbook, templates, and processes every future rollout will use. • Lead customer-facing delivery: kickoffs, working sessions, training, and status calls • Manage project plans, timelines, risk logs, and executive status reporting • Incorporate implementation learnings into our playbook to refine our ever-evolving process • Configure the platform and support data migration, integration testing, and UAT • Coordinate with Sales, Customer Success, Solutions, Product, and Engineering on handoffs and escalations • Contribute to enablement, process improvement, and the implementation playbook Your background includes • 4+ years of direct, hands-on implementation experience at a SaaS company, ideally a high-growth or venture-backed one • Experience delivering enterprise implementations, including managing several at the same time • A track record of building and refining systems, templates, or processes that others adopted • Experience with configuration, data migration, integrations, and UAT for a workflow-based product • Strong cross-functional skills, with experience partnering closely with Sales, Customer Success, Product, and Engineering • Comfort working autonomously at a small-company pace, where you own a lot and priorities can shift • Clear, confident communication with customer stakeholders, from end users to executives Nice-to-haves: • Experience with insurance claims products or the insurance technology ecosystem (for example Guidewire, Duck Creek, Verisk, or Cotality) • Expe