Product Manager

Company Background: Ownwell has developed a leading end-to-end property tax solution that is purpose-built for SFR and CRE investors, operators, and property managers. We have brought Data Science and Machine Learning to a space that is ripe for disruption. We combine a best-in-class technology stack with local market expertise to reduce expenses, increase Net Operating Income, and drive operational efficiency for both our institutional clients and individual homeowners. Ownwell’s solution ensures you have the necessary tools, resources, and information to confidently manage your property taxes. Ownwell has been recognized both in Austin and Nationally, as a top workplace by the likes of Fortune, BuiltIn, Inc, and Best Places To Work. We are well-funded and venture-backed by some of the best investors in the world such as First Round Capital and Bessemer Venture Partners. Our customer base has grown by more than 300% year-over-year with exceptional feedback demonstrating clear product market fit. We are looking for driven and passionate team members who thrive in a collaborative, positive culture where we all win together. If this sounds like the place for you, come help us change the way everyday homeowners manage their real estate across the country. Our Culture People are our superpower! Centered in everything we do is a true sense of team. We listen and we learn from each other. We are on this rocketship together and embrace a fast-paced, truly collaborative environment. We are here to win as a team and as a company. We’ve brought together General Appraisers, Certified Public Accountants, Property Tax Consultants, Data Scientists, PhDs, best-in-class customer support representatives, and more to deliver top results for our customers. Our core values are our guiding principles in everything we do • Customer Obsession • Take Ownership • Do The Right Thing • Go Far Together • Accelerate Innovation The Role: As a Product Manager, AI handles the production work a junior PM used to spend their days on, so your job from day one is the hard part: understanding customers, designing experiments, and developing judgment. You own metrics and numbers, driving to target and helping other stakeholders drive to their targets. You work daily with GM PMs, Senior PMs, engineers, and operations, and you continue to focus on delivering the best Ownwell experiences to customers and stakeholders. What You’ll Do: • Own assigned metrics outright - for example, exemption flow completion rate, collections rate, unsubscribes, onboarding activations. Diagnose it, experiment on it, and report it weekly. • Own the customer feedback loop for your area - five or more customer conversations or Care-ticket deep dives per week, synthesized in writing for the team. • Run experiments end to end - hypothesis, spec, instrumentation plan, launch behind a flag, readout, and the next decision. • Learn the operations - sit with ops, property tax consultants, and Care to understand how the service is actually delivered and problems we need to fix before proposing how software should change it. • Communicate cross-functionally - surface issues early, ask thoughtful questions, and escalate ambiguity fast; at this level, escalating is a strength. Your weekly update follows the standard four-line format: metric, progress, blocker, decision needed. • Use AI daily as your production staff - specs, data pulls, analysis, surveys, and dashboards- under the accountability rule: no raw paste, verify everything, and be able to defend every line without the tool in the room. Anything customer-facing goes through the brand and polish steps. Requirements: • 1-3 years of experience in a product, operations, analytics, or startup role; founders and ex-operations peop