Business Automation Engineer

About Tia Tia is building a new model for women’s healthcare, one that treats women as whole people, not separate conditions or life stages. By integrating primary care, mental health, gynecology, dermatology, and wellness across both in-person and virtual settings, Tia is improving outcomes, lowering costs, and creating a better experience for patients and providers alike. About the Role At Tia, our business teams support the people, processes, and systems that make women’s healthcare possible. From credentialing providers to supporting clinic operations, too much of their time goes toward repetitive tasks, moving information between systems, tracking paperwork, and rebuilding reports. As our Business Automation Engineer, you’ll help teams spend more time on the work that needs their expertise. You’ll partner with People Operations, Credentialing, Clinical Operations, Data, Product, Business Analytics, and other teams to understand their workflows and build practical solutions using automation, AI, and code. You’ll work with your manager to define problems and priorities, then own projects from discovery through launch and ongoing maintenance. Product partners will support architecture and data decisions. As your portfolio grows, you’ll keep workflows reliable and adapt them as Tia’s needs change. This role offers the opportunity to apply emerging technology to real business problems and make a measurable difference in how Tia operates. What You’ll Do Understand and improve business processes • Work directly with teams to understand how work gets done, including exceptions, workarounds, and handoffs. • Map workflows and identify where human judgment is essential and where automation can reduce repetitive work. • Partner with your manager to define project scope, priorities, and measures of success. Build practical, reliable solutions • Design and build workflows using n8n or similar automation platforms, AI tools, and Python or JavaScript/Node.js. • Connect systems through APIs, webhooks, and other integrations. • Choose the simplest effective solution, whether that is a spreadsheet improvement, standard automation, or an AI-assisted workflow. • Test normal operations and edge cases, and build in error handling, logging, alerts, and appropriate human review. Own workflows after launch • Monitor performance, troubleshoot failures, and update workflows as systems, policies, and business needs change. • Follow Tia’s security, access, and AI governance controls when working with sensitive employee, business, or patient-related information. • Maintain clear documentation so others can understand, review, and support your work. Help teams adopt and sustain improvements • Involve teams throughout discovery, design, and rollout. • Explain technical decisions in plain language and train teams to use their workflows. • Enable teams to make appropriate adjustments independently, with clear guidance on when technical support is needed. Measure impact and share learning • Establish baselines and measure time saved, accuracy, reliability, and adoption after launch. • Report results honestly, including limitations and approaches that did not work. • Partner with Product to transition solutions that could become part of Tia’s products. • Evaluate emerging AI and automation tools and recommend where they can improve business operations. What You’ll Bring Required Qualifications We value the quality of what you’ve built and how you approach problems. Candidates who demonstrate these capabilities through research or independent projects are encouraged to apply, even without traditional professional experience. • 1+ year of relevant experience in workflow automation, software development, systems integration, or tech