Account Manager

Integration meets Innovation At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world. We are looking for a customer-focused Account Manager to build strong, long-term relationships with our clients and help them achieve success using our products and services. The Account Manager will act as a trusted advisor, ensuring customer satisfaction, driving retention, and identifying opportunities for growth within existing accounts. What would you do if hired? • Serve as the primary point of contact for assigned customer accounts • Build and maintain strong, long-term client relationships • Understand customer goals, challenges, and business needs • Drive customer adoption, engagement, and overall satisfaction • Manage renewals and proactively address retention risks • Identify and develop upsell and cross-sell opportunities • Coordinate with internal teams (Sales, Support, Product, Professional Services) to deliver a seamless customer experience • Track account health, usage, and performance metrics • Conduct regular check-ins, business reviews, and success planning with customers • Resolve issues and escalate when necessary to ensure timely resolution • Maintain accurate account information and activity in CRM systems Who are we looking for? Skills & Abilities • Strong relationship-building skills with the ability to establish trust and credibility at all levels of a customer organization • Excellent written and verbal communication skills, including the ability to explain complex concepts clearly and concisely • Problem-solving skills with the ability to anticipate challenges and proactively develop solutions • Negotiation and influence skills to support renewals, expansions, and customer advocacy • Adaptability and resilience in a dynamic, evolving business environment • Ability to handle difficult conversations professionally while maintaining positive customer relationships Education & Experience • 3+ years of experience in account management, customer success, sales, or another client-facing role • Demonstrated experience managing a portfolio of customer accounts and building long-term relationships • Experience working with cross-functional teams to deliver customer solutions and outcomes • Proven track record of supporting customer renewals, retention, and revenue growth • Experience in a B2B environment; SaaS or technology industry experience strongly preferred • Familiarity with CRM systems and account management tools (e.g., Salesforce, HubSpot) • Experience conducting customer meetings, business reviews, and value-driven conversations Celigo reasonably expects to pay a base salary between $70,000 and $100,000 per year for this position. Actual starting base pay will be determined by skills, experience, geographic location, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, benefits, or other perks as outlined in any formal employment offer made. Celigo is proud to be • Celigo is the #1 ranked iPaaS platform (G2, 8 quarters running) • Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the third consecutive year • Celigo was named a 2026 Gartner Peer Insights Customers' Choice for iPaaS, the second consecutive year • Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI, API Marketplace, and API Management • Celigo puts intelligent automation in the hands of every te