Client Services Associate

BAYADA Home Health Care has an immediate opening for a Client Services Associate in our Hickory, NC Skilled Nursing Office . If you are looking for an exciting career opportunity in a growing industry, a Client Services Associate could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are seeking a motivated professional who thrives in a fast-paced environment and is passionate about making a meaningful difference in the lives of others. Join a nationally recognized, mission-driven organization where your contributions are valued, your growth is supported, and your work directly impacts clients, families, and caregivers in your community. You'll become part of a close-knit, high-energy team that embraces collaboration, celebrates successes together, and lives BAYADA's core values every day. The Client Services Associate will: • Provide superior customer service and quality home care. • Focus on managing coordination of client services and emergent scheduling issues. • Manage your Client Services Associate caseload while proactively growing it. • Build lasting relationships with clients, referral sources, payors, and community organizations. • Develop strong, communicative relationships with office and field teams. • Maintain effective fiscal management of your caseload by monitoring key metrics (admissions, referrals, conversion rates, etc.). • Partner with Clinical Managers to provide supervision, support, and recognition to field employees. • Participate in client meet-and-greets and help ensure exceptional service delivery throughout the client experience. Qualifications for a Client Services Associate: • Prior medical office, healthcare staffing, home care, customer service, or related experience preferred. • 4-year college degree preferred; equivalent experience may be considered. • Prior supervisory or leadership experience strongly preferred. • Demonstrated record of successfully taking on increased responsibility and achieving goals. • Strong communication skills with the ability to navigate challenging conversations professionally and effectively. • Ability to thrive in a fast-paced, ever-changing environment. • Strong computer skills required, including experience with electronic medical records. • Excellent communication, organizational, and interpersonal skills. • Desire to grow professionally and advance within a dynamic healthcare organization. Why Choose BAYADA? • BAYADA offers the stability and resources of a national healthcare leader with the culture and values of a family-founded organization. • Join a mission-driven company committed to helping people live safely at home with comfort, independence, and dignity. • Make an impact every day by supporting clients, families, and caregivers in your local community. • Work alongside an experienced, supportive leadership team including Clinical Managers, a Clinical Educator, and fellow Client Services Managers invested in your success. • Receive hands-on training and mentorship from local leaders and experienced team members to help you build confidence and grow your career. • Enjoy a collaborative, fun-loving office culture where team members support one another, celebrate wins, and work through challenges together. • No on-call responsibilities, allowing you to maintain a healthy work-life balance. • Monday-Friday schedule, 8:30 AM - 5:00 PM. • Recognized by Newsweek as one of America's Best Workplaces, including honors for Diversity, Women, and Families. • Named one of America's Greatest Workplaces for Women. • Recognized by Forbes as one of America's Best Employers. • Weekly pay. • Award-winning culture with strong emplo