Client Services Manager

Client Services Manager BAYADA Home Health Care | Willow Grove, PA Assistive Care Office BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Willow Grove, PA Assistive Care Office ! Are you a motivated, relationship-driven professional who thrives in a fast-paced environment? Do you enjoy building relationships, coordinating schedules, solving problems, and driving business growth? If so, a Client Services Manager position with BAYADA could be the perfect opportunity to take your career to the next level! What You’ll Do as a Client Services Manager • Drive business growth by proactively developing your caseload, cultivating new relationships, and identifying opportunities to expand services. • Coordinate client schedules and staffing assignments to ensure consistent, reliable coverage and meet the ongoing needs of clients. • Manage daily scheduling challenges by responding to call-offs, addressing coverage gaps, and coordinating replacement staff to minimize disruptions in care. • Build strong relationships with clients and families through proactive communication, timely follow-up, and responsive customer service. • Proactively follow up on new referrals to understand client needs, coordinate service starts, and turn opportunities into lasting client relationships. • Develop referral partnerships with healthcare professionals, community organizations, payors, and other referral sources to strengthen BAYADA’s presence in the community. • Participate in marketing events and community outreach to promote BAYADA services, generate referrals, and identify new business opportunities. • Maintain ongoing communication with caregivers and field employees regarding schedules, assignments, client needs, and changes in service. • Partner with Clinical Managers to support field staff, address client or staffing concerns, and ensure appropriate care and service delivery. • Monitor key performance metrics related to caseload growth, staffing, service delivery, and financial performance to support office goals. What You’ll Need to Succeed • Bachelor’s degree preferred. • Prior healthcare experience preferred. • Experience in sales, marketing, business development, customer service, or relationship management strongly preferred . • Prior supervisory or team leadership experience is a plus. • Demonstrated ability to achieve goals, take initiative, and assume increasing levels of responsibility. • Strong organizational skills and the ability to manage competing priorities in a fast-paced environment. • Excellent problem-solving skills and the ability to respond quickly to changing schedules and staffing needs. • Strong communication and interpersonal skills, with the ability to build relationships with clients, families, caregivers, and referral partners. • Strong computer skills, including the ability to learn and use electronic medical records and scheduling systems. • A proactive, results-oriented mindset with the motivation to grow a caseload, improve service delivery, and contribute to office success. • Ambition to grow professionally and advance within the organization. Why Join BAYADA? • Career advancement and growth opportunities within a nationally recognized home health care organization. • Comprehensive benefits package, including medical, dental, and vision insurance. • Paid holidays, vacation, and sick leave. • Employer-paid life insurance. • 401(k) retirement plan with company match. • Direct deposit and employee assistance program. • The opportunity to develop business relationships while making a meaningful difference in the lives of clients and their families. At BAYADA, you’ll have the opportunity to combine your relationship-building skills, operational strength