Clinical RN Manager, Home Care

Clinical Manager – Assistive Care State Programs | Jersey City, NJ Salary: $92,000–$98,000 annually Schedule: Full-time, exempt | Monday–Friday | 8:30 a.m.–5:00 p.m. | Flexibility for occasional extended hours | Primarily office-based with local field visits Benefits: PTO, comprehensive medical, dental, vision, life insurance, 401(k) match, Employee Assistance Program, and tuition reimbursement BAYADA HOME HEALTH CARE is seeking a full-time Clinical Manager for our Jersey City Assistive Care State Programs office in Jersey City, NJ. This role supports clients receiving state-funded home care services throughout the local community. Our Assistive Care services help clients safely remain at home by providing personal care, companionship, and support with activities of daily living (ADLs). As Clinical Manager, you will lead caregivers and field staff, support client and family relationships, and help ensure services are delivered with compassion, excellence, and reliability. This is a highly visible leadership role at the center of client experience and caregiver engagement. You’ll partner closely with the office team to manage changing priorities, support service quality, address client and staffing concerns, and help the office continue serving more people in need of care. What you’ll do • Lead, mentor, and support a team of caregivers, including HHAs and CNAs, and other field staff • Oversee client services, including onboarding, care plan development, service coordination, and ongoing delivery of care • Conduct client assessments, supervisory visits, service check-ins, and occasional field visits • Build strong, trusting relationships with clients and families • Respond to and resolve client, family, caregiver, and staffing concerns with professionalism and urgency • Partner with scheduling and office leadership to support staffing, coverage, and reliable service delivery • Ensure services align with client needs, care plans, BAYADA policies, state regulations, and documentation standards • Review service quality and follow up on incidents, complaints, missed services, and performance concerns • Support caregiver engagement, accountability, coaching, and performance development • Participate in recruiting, interviewing, hiring, onboarding, and orientation of field employees • Collaborate with referral sources, families, caregivers, and internal teams to promote client satisfaction • Support quality assurance and performance improvement initiatives • Help maintain accurate client and employee records and timely documentation • Contribute to office growth through excellent service, strong relationships, and a positive reputation in the community • Model The BAYADA Way and foster a respectful, team-oriented, mission-driven culture • Participate in the on-call rotation as needed What you bring Required • Bachelor’s degree with at least 2 years of relevant experience; or an associate degree with at least 3 years of relevant experience • Experience in healthcare, home care, human services, case management, or service operations • Prior leadership or supervisory experience in healthcare, human services, or a service-based environment • Strong organizational, communication, relationship-building, and problem-solving skills • Ability to manage competing priorities in a fast-paced office and field environment • Comfort using computer systems for documentation, communication, scheduling, and reporting • Commitment to BAYADA’s mission and The BAYADA Way of compassion, excellence, and reliability Preferred • Experience in Assistive Care, personal care, private duty, or home care services • Experience working with Medicaid, state-funded, or state waiver programs • Experience managing caregivers, scheduling s