Staff Program Manager

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. The Challenge We are looking for a Staff Program Manager to join our R&D Customer Engineering organization and lead strategic customer engagements within the Design Partner Program. This is a highly visible, customer-facing leadership role responsible for accelerating customer value, improving product quality, influencing product strategy, and driving measurable business outcomes across OneTrust's most strategic accounts. As a member of the Design Partner Program, you will operate at the intersection of Customer Success, Product Management, Engineering, and Executive Leadership. You will partner directly with customer executives, product leaders, architects, and engineering teams to identify business priorities, unblock complex technical challenges, advocate for customer needs, and ensure strategic customer investments translate into long-term product improvements. Success in this role means helping customers achieve faster time-to-value, increasing adoption of strategic capabilities, reducing operational friction, improving product quality, and turning customer insights into roadmap investments that benefit both the customer and the broader market. Your Mission Lead Strategic Customer Partnerships: Own executive relationships across a portfolio of strategic Design Partner customers. Align business objectives, product strategy, and technical execution to deliver measurable customer outcomes. Facilitate executive reviews, success planning, milestone governance, and strategic alignment. Serve as the trusted advisor for product adoption, transformation initiatives, and customer success. Drive Customer Outcomes and Business Value: Build customer success plans focused on adoption, business impact, operational efficiency, and risk reduction. Measure and communicate value realization through executive-ready business reviews and outcome tracking. Identify barriers to adoption and coordinate cross-functional remediation plans. Drive improvements in customer satisfaction, retention, expansion opportunities, and product utilization. Be the Voice of the Customer: Synthesize customer feedback, product gaps, adoption challenges, escalations, and enhancement requests into actionable insights. Partner with Product Management and Engineering to influence roadmap priorities and investment decisions. Translate customer pain points into strategic recommendations backed by business impact and customer evidence. Establish closed-loop feedback mechanisms to ensure customer concerns lead to measurable product improvements. Drive Program Execution: Own engagement plans, customer milestones, risks, dependencies, and success metrics. Coordinate execution across Product, Engineering, Architecture, Customer Success, Support, and GTM teams. Facilitate escalation management, executive decision-making, and cross-functional alignment. Ensure customer commitments are delivered with predictability, accountability, and me