IT Support Specialist II

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. More than half of all working Americans are not saving enough for their future. Too often, it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings. We’re a high-growth fintech company changing the retirement industry. We are backed by a number of investors. This includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock , TPG (The Rise Fund) , SoftBank, Glynn Capital , NewView Capital, USVP, Wing, Uncork, and more. About the role We are looking for a creative, customer-focused, on-site IT Support Specialist. Your primary responsibility will be providing on-site tier 2/3 technical support to Human Interest’s rapidly growing internal user base. In addition, you will help manage and deploy our internal IT services across the organization. And as a valued employee and team member, your ideas for improving our processes will always be welcomed. What you get to do every day • Diagnose, investigate and resolve technical incidents and problems. This role is the primary point of escalation for our IT Support team • Provide Tier 2/3 support and procurement for internally used applications • Document support tasks and create processes when needed in order to keep the IT team on the same page with how things are done, and that processes can be repeated or trained to others • Architect systems, user flows and solutions as needs arise What you bring to the role • At least 3-5 years experience in internal IT or related field • Excellent interpersonal and customer service skills • Expert level Mac OS experience, including advanced troubleshooting, deployment, and security • Experience administering MDM or RMM tools (i.e. Airwatch, Workspace ONE, Kandji/Iru, Jamf, Intune) • Experience supporting identity management systems (i.e. Okta, Onelogin, Entra) • Experience with managing onsite devices: Conference rooms, printers, etc. • Ability to work independently and handle multiple priorities • Experience with compliance frameworks and policies is a plus • Multimedia content creation experience is a plus • Demonstrated forward thinking and a proactive, AI-first mentality Why you will love working at Human Interest Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success. Join Human Interest and make a lasting impact by shaping the future of retirement. Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. • Customer obsession : We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile. • Long-Term Orientation : We're not just playing for today; we're building a legacy. We think big, plan strategically, and