Customer Support

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. Customer Support - DH Pace Company, Inc. Hybrid Work Eligibility | 100 Years in Business | Advancement Opportunities DH Pace Company, Inc. is hiring a Customer Support Representative to join our Nationwide Service Team in Olathe, KS. A customer service rep is responsible for helping customers understand their service needs, coordinating the right solutions, and ensuring technicians have the accurate information needed to provide excellent service. The available work schedules are: Tuesday to Saturday 1:00 PM-10:00 PM Sunday to Thursday 1:00 PM-10:00 PM Friday to Monday 11:00am-10:00pm Position overview: • Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service. • Promote all products and services • Gather information from the customer to ensure accuracy for our technicians. • Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need • Represent the company in a professional manner with good customer service and verbal communication skills • Maintain and promote a positive attitude toward customers regardless of the circumstances • Other responsibilities as assigned Qualifications: • High school diploma or GED required • Two (2) years of customer service experience, or administrative work preferred • Must be able to work independently with little supervision • Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks • Excellent verbal and written communication skills • Must be proficient with technical applications, including Microsoft Office Suites What We Offer • Comprehensive medical, dental, and vision coverage — available your first full month • Generous paid time off plus paid holidays and floating holidays • Company-paid life insurance, short-term disability, and long-term disability • 401(k) with employer match • Health Savings Account (HSA) and Flexible Spending Account (FSA) options • Voluntary benefits including supplemental life and critical illness coverage • Employee discounts for you and your immediate family • Competitive compensation with annual performance reviews Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in fur