Senior Specialist, Market Insights

Hotels don't run on gut instinct anymore, they run on data, and you'll be the person making sure that data is accurate, accessible, and actually usable. As Senior Specialist, Market Insights, you'll be the connective tissue across Sales, Finance, Customer Strategy, and Operations for our HotStats Market Insights business, catching the details that others miss and keeping the commercial engine running smoothly. What Makes Us Different? Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about. What You'll Be Doing • Own subscription, renewal, and billing administration for Market Insights, reviewing orders, quotes, and contracts for accuracy while coordinating accounts receivable follow-up with Finance • Manage customer procurement end-to-end (vendor registration, banking, tax, and payment setup), applying sharp judgment and independent verification whenever payment instructions look unusual • Keep our CRM and Market Insights product accounts clean and accurate, auditing customer, prospect, and subscription records and handling user setup, permissions, and access • Own reporting on renewals, receivables, pipeline, and other operational KPIs, running and validating the standard Market Insights outputs the business relies on • Fuel our business development efforts with sharp research: identifying prospects, mapping contacts, and keeping target lists current • Be the go-to first point of contact for customers and prospects, answering questions on pricing, subscriptions, and data access, and troubleshooting account issues before they become bigger problems • Additional duties as assigned What We're Looking For You may be a good fit if you have the following: • 5-8 years of experience in business operations, client service, sales operations, accounts receivable, subscription administration, finance administration, or research operations • A track record of independently managing detailed client or financial processes with real accuracy • Comfort working with financial and commercial data — percentages, prorations, discounts, variances, FX conversions, and reconciliations • Ability to read and interpret purchase orders, invoices, pricing schedules, and contracts • Proficiency with Excel, Outlook, Word, PowerPoint, and Slack • Experience with CRM or financial systems like Salesforce, HubSpot, NetSuite, or Xero • Strong written and verbal communication, sharp organization, and the ability to juggle multiple priorities without dropping the ball • An openness to working alongside AI tools like Claude, ChatGPT, or Gemini as a force multiplier, applying your own judgment to validate the output Strong candidates may also have: • Experience in hospitality technology, hospitality, financial services, market research, SaaS, subscription businesses, or data products • Background supporting hotel-industry research, benchmarking, or analytics • Familiarity with hotel performance metrics — revenue, profitability, occupancy, ADR, RevPAR, and GOP