Implementation Manager, Commercial

About Engine Engine is the AI-native platform for intelligent travel. For a decade, Engine has built the proprietary technology and supply behind modern business travel, serving over 40,000 customers and nearly 2 million travelers, along with leading travel and AI companies that build on Engine's infrastructure. One system powers business travel, group travel, human agents, and AI agents. That work has earned recognition as one of Fast Company's Best Workplaces for Innovators (2025), TravelTech's Reservation Platform of the Year (2026), and one of Built In's Best Places to Work (2020–2026). We're looking for bold, ambitious people to help redefine how businesses manage and experience travel. Working here, you can expect exponential growth, an ambitious pace, full ownership, and high-caliber colleagues who push you to do the best work of your career. Every hire raises the bar. Come outpace the ordinary and build the future of travel with us. As an Implementation Manager at Engine, you'll own the onboarding experience for some of our most important new customers, setting them up for long-term success on the platform. You'll craft tailored rollout plans, drive product adoption across our full suite, and partner closely with Sales and Account Management to deliver a smooth handoff into the customer lifecycle. This is a high-impact role where innovation meets collaboration, and where the work you do directly shapes how quickly and deeply new customers embrace Engine. Note: this role requires that you work 3 days/week from our Chicago office at 500 W Madison St, Chicago, IL 60661 Your Mission: • Design and execute onboarding strategies for Engine's new customer opportunities (deals ranging from $200K to $1M), setting the foundation for lasting partnerships. • Drive product adoption across Engine's full suite during a customer's first months on the platform. • Partner with Sales and Account Management to unlock new opportunities and deliver a seamless customer experience from signed contract to first booking. • Lead implementation and onboarding processes that scale efficiently, driving adoption in the first year and preparing customers for a smooth transition to their dedicated Account Manager. • Serve as a trusted advisor to customers by leading key meetings, delivering training, and ensuring every interaction with Engine exceeds expectations. What You’ll Bring to Engine: • Minimum 3 years of experience in sales, account management, customer success, or implementation • Subject matter expertise in onboarding and customer success, with a track record of thriving in fast-paced, innovative environments • A problem-solver's mindset. You anticipate customer needs, remove friction, and build conviction through consultative conversations. • Comfort owning ambitious performance goals, including high win rates through onboarding milestones, meeting weekly customer engagement targets (roughly 15 customer meetings per week), and hitting adoption benchmarks in the first six months of a customer's lifecycle • Strong cross-functional skills across Sales, Account Management, and customer-facing teams • Bonus points if you're fluent in building configuration and rollout plans, drafting mutual success plans, and coordinating handoffs across GTM teams Applications for this role will be accepted through November 6, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline. OTE Compensation In addition to a competitive base salary, our listed compensation range includes the estimated variable target. Your OTE (on-target earnings) are based on several factors including your experience, expertise, and location. In addition, all roles receive equity. Your recruiter will s