VIP Team Manager

THE POSITION Our roster has an opening with your name on it FanDuel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers. As a VIP Team Manager, you will be directly managing a portfolio of loyal customers, looking to build strong relationships with our VIP customers, and provide an excellent all-round experience. In addition, you will have a small team of VIP Account Managers who you will be responsible for coaching to provide the same above experience to their own portfolios. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs. THE GAME PLAN Everyone on our team has a part to play • Manage and retain a portfolio of High Value Players • Provide an enhanced proactive one stop service to encourage loyalty • Keep responsible gaming and Compliance at the heart of all we do • Develop relationships and offer tailored rewards through regular correspondence • Work alongside other FanDuel departments to increase customer experience • Meet pre-determined productivity, quality, and Service Level Agreement targets • Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements • Meet and host VIPs at Hospitality events • Deliver against company responsible gaming protocols • Manage, mentor and develop a team of VIP Account Managers to provide the above THE STATS What we're looking for in our next teammate • Minimum of 4 years of experience in high end customer service field preferred • Experience managing a team preferred • Excellent verbal and written communication skills • High level hospitality experience preferred • Knowledge of online gaming industry essential • People management experience preferred • Knowledge of sports and/or experience working within a heavily regulated industry is a plus • Passionate about providing top level service • Confident and people focused personality • Excellent analytical skills and experience with Excel • Strives to meet targets and deadlines • Excellent organizational and planning skills • Understanding of Marketing processes preferred • Willing and able to work non-traditional business hours • Knowledge of sports and/or experience working within a heavily regulated industry is a plus • Don’t check all the boxes? That’s okay! We encourage you to still apply if you feel like you possess an adjacent skill set and are interested in learning more about this position. ABOUT FANDUEL FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainme