Airport Services Product Manager, Cardholder Services - North America

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Airport Services Product Manager, Cardholder Services - North America Position Overview The Airport Services Product Manager is responsible for the strategy, management, growth, and optimization of Mastercard's airport services portfolio across North America. This role owns the product lifecycle from strategy and business case development through market launch, ongoing performance management, partner oversight, and product enhancement. The position works closely with issuers, airport service partners, product development, technology, sales, and account management teams to deliver differentiated cardholder experiences that drive customer value, portfolio growth, and revenue. The ideal candidate combines strong product management expertise, commercial acumen, partner management experience, and a passion for creating innovative travel-related benefits that strengthen Mastercard's value proposition with issuers and cardholders. Key Responsibilities Product Strategy & Portfolio Management Develop and execute product strategies and multi-year roadmaps for airport services products and solutions across North America, including access to the Mastercard Collection assets of shared Airport Lounges, Fast Track, and Taste by Priceless proprietary dining experiences. Identify market opportunities, customer needs, and emerging industry trends to drive product innovation and growth. Manage the ongoing performance of existing airport services offerings and recommend enhancements to improve value, adoption, and profitability. Conduct market, competitive, and financial analyses to support strategic decision-making and investment priorities. Product Development & Innovation Lead opportunity assessments, concept validation, business case development, and financial modeling for new products and enhancements. Define business and functional requirements and collaborate with Product Development and Technology teams to deliver product enhancements and new capabilities. Support the end-to-end product lifecycle, from ideation and development through launch, optimization, and retirement. Ensure products are differentiated, scalable, and aligned to customer and market needs. Partner & Vendor Management Establish and manage relationships with airport service providers, lounge operators, technology vendors, and strategic partners. Monitor partner performance and oversee governance, service-level expectations, and change management processes. Collaborate with third-party providers to identify opportunities for service enhancements and operational improvements. Negotiate and manage commercial arrangements in partnership with procurement, legal, and finance teams. Commercialization & Go-to-Market Execution Partner with Sales, Account Management, Marketing, and Customer Delivery teams to develop and execute go-to-market strategies. Create product positioning, value propositions, business/ROI models, and sales enablement materials to bring new products to market drive customer adoption. Support customer engagements and strategic discussions related to airport service benefits and travel experiences. Assist in the development and execution of marketing, promotional, and customer communication initiatives. Performance Manage