Manager, Community Finance - Governance and Process Operations

Manager, Community Finance - Governance and Process Operations Global External Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future.  We focus on innovation and opportunity – on long-term well-being for our associates, customers, and communities. We dream in disruption – at scale – especially for those who have been underserved. This is the language of changing things for the better, of the future, and of Capital One. As we continue to build our commitment to our customers and communities, we would like for you to consider being part of this very special team.  The Opportunity and Role Capital One’s Community Finance (CF) team originates debt and equity to support affordable housing development. Community Finance provides debt financing and invests in low-income housing credits through proprietary and multifund equity fund structures. The team is on a journey to reimagine the way it operates through a more strategic approach to its core work and advocacy efforts, next-generation analytical and reporting capabilities, and innovative initiatives that leverage Capital One’s scale and influence.  As part of Community Finance, the Governance and Process Operations team will drive sustainable growth by optimizing processes and establishing a foundation of proactive risk governance that empowers the business to be faster, leaner, and more resilient. This includes framing and analyzing complex problems, assessing current state, designing target-state solutions, developing actionable recommendations, and supporting implementation across the organization.  As a Manager on the Governance and Process Operations team, you will help strengthen Community Finance’s operating environment by applying sound governance and risk practices and improving the processes that support our business. You will work with partners to assess current practices, identify opportunities to better manage risk and strengthen or simplify processes, and develop actionable recommendations. You will coordinate implementation, build stakeholder understanding, and support adoption so that practices and processes are effective, sustainable, and aligned with business needs. This is an individual contributor role that leads through subject-matter ownership and influence.  Throughout your work, curiosity will be key, and rigorous analysis will be the basis of much of your credibility. This role is for someone who asks questions, eagerly listens, explores the periphery, and lives for the process of generating new ideas. Alongside your eagerness to take on new challenges, you know that solving complex problems often requires the courage to leave no assumption unchecked, no viable idea unexplored, and the comfort with data to illuminate both root cause and potential resolution.  Core Responsibilities Include: Leadership and Innovation • Lead assigned cross-functional work that supports effective risk management, new business initiatives, and consistently well-managed processes across Community Finance.  • Assess current workflows and contribute to end-to-end redesign of business processes, including opportunities to simplify manual or legacy work and make effective use of technology and data.  • Adapt to new and e