Feed Warehouse Supervisor/ Customer Support Specialist

Build Your Career with NEW Cooperative At NEW Cooperative, we're committed to supporting agriculture, strengthening our communities, and investing in our people. As a farmer-owned cooperative, we provide meaningful career opportunities across operations, agronomy, grain, feed, energy, transportation, administration, technology, and corporate services. Whether you're just beginning your career or bringing years of experience, you'll find a team that values safety, integrity, collaboration, and continuous improvement. We offer competitive compensation, comprehensive benefits, opportunities for professional growth, and the chance to make a difference every day. Explore the position below to see how you can become part of the NEW Cooperative team. Position Summary/Objective: To promote customer sales and service in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, and achieve desired sales and profit goals. Essential Duties & Responsibilities: (Include but are not limited to the following) Feed Warehouse Oversight • Takes in retail feed products from suppliers. • Operates equipment including legs, conveyors, forklift, and scale. • Maintains open communication with the Location Manager and Retail Feed Manager to coordinate operations. • Manages product receiving, inventory, invoicing, and transfers. • Ensures product freshness and rotation of stock. Customer Service • Provides fast, efficient, and courteous service always. • Answer incoming calls as necessary. Gather accurate customer information and relay information to appropriate personnel. Handle and direct customer complaints to the proper personnel. • Works extended hours as requested by supervisor to ensure good customer service in busy season. Maintenance • Maintain the warehouse and office in a neat and orderly fashion. • Ensures that work area, equipment, and vehicles are all neat, clean, and well maintained. • Keep resource manuals accessible and current. Billing • Ensures all items sold are delivered and charged in a timely manner. • Bill products picked up by customers. • Correctly split tickets for landlords, etc. as directed by growers. Daily Operations • Responsible for weighing incoming and outgoing grain. • Assist in settling grain in a timely manner. • Maintain some knowledge and interest in communication with local farm customers concerning commodity prices and trends. • Be aware of the cooperative’s prices on commodities and services and review with your supervisor as necessary. Seasonal Operations Support • Assist in loading and unloading of products from vehicles based on work orders as needed. • Unloads and loads grain from trucks and wagons as needed. • Operate fertilizer tender trucks as needed. • Fill and transport NH3 equipment as needed. • Operate commercial application equipment as needed. • Operate a semi-truck in the off-season or as needed. Other • Uses all tools, equipment, and vehicles carefully and for their intended use. • Attending product updates and service training sessions as required by the supervisor. Basic Employment Expectations: Safety • Performs work safely and uses the appropriate PPE. • Checks the work area for hazards and corrects/reports unsafe conditions. • Considers the safety of oneself, and other employees, and customers. • Follows all safety protocols and seeks advice from supervisor when uncertain. Communication • Maintains open communication and cooperates with supervisor, departments, and fellow employees. • Communicates with supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early. Accountability & Professionalism • Abides by policies set forth in the employee polic