Field Service Technician

Who we are Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field. We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company. About the role The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field. What you’ll do • Installation & Deployment : Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites • Works on customer sites as part of a deployment crew, often as the sole technical presence • Preventive Maintenance : Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance • Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact • Troubleshooting & Repair : Diagnose and repair hardware, software, and connectivity issues in the field • Customer Support : Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel What we’re looking for • 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician • Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation • Able to read and work from wiring diagrams, schematics, and installation drawings • Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel • Valid US drivers license • Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends • Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms) • Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represent the company professionally at customer sites • Strong communicator internally and externally with internal engineering as well as mine site crews. Why join us • Work on real, production-deployed autonomy. • Build technology that directly improves safety, efficiency, and productivity. • Tackle complex challenges in demanding, real-world environments. • Be part of a fast-moving team with high ownership and impact. • See your work deployed and making a difference in the field. • Collaborate closely with experienced engineers and industry operators. What else you need to know This is a field-based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment. The base starting rate for this role is $27.88 - $35.10 per hour. Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications. Benefits Summary (USA Full-