Manager, Business Administration

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Business Administration Manager, Business Administration | Chief of Staff Overview As Chief of Staff, you will serve as a trusted partner and extension of the EVP office, working at the center of the business to help translate strategy into action. This is a highly visible, dynamic role for someone who thrives in ambiguity, connects the dots quickly, and is equally comfortable shaping a strategic discussion with senior leaders or jumping into an unexpected business challenge. No two days will look the same. You’ll work closely with leadership across Debit, Prepaid and Sustainability Solutions, helping drive key priorities, strengthen operating rhythms, prepare leaders for critical conversations, and ensure the organization stays focused on what matters most. Key Responsibilities Strategic Partnership & Business Leadership Operate as an extension of the EVP office, helping drive strategic priorities and ensuring leadership is positioned to make informed, timely decisions. Partner closely with senior leaders across the business to connect priorities, surface challenges and drive alignment and accountability. Anticipate business needs, identify gaps and step into complex or ambiguous situations to move work forward. Develop a deep understanding of the business, its priorities and key stakeholders to provide thoughtful perspective and support. Executive Governance & Operating Rhythm Lead key business rhythms, including the Weekly Review, synthesizing updates across leadership and translating them into clear priorities, risks and actions. Drive follow-through on leadership priorities and ensure decisions and commitments translate into execution. Coordinate town halls and other high-impact leadership engagements, ensuring leaders are well prepared and communications are effective. Executive Communication & Storytelling Shape executive-level presentations, storylines and strategic materials that simplify complex topics and drive action. Turn business insights, data and diverse perspectives into clear, compelling narratives for senior audiences. Raise the bar for how the organization communicates internally and with key stakeholders. Special Projects & Problem Solving Lead high-priority initiatives and cross-functional projects on behalf of leadership, often in areas without a predefined roadmap. Bring structure to ambiguity, quickly assess problems and develop practical paths forward. Serve as a trusted sounding board to leadership, bringing strong judgment, discretion and an enterprise mindset. All About You The ideal candidate is a strategic operator and natural problem solver who is energized by being close to the business and senior leadership. Proven experience partnering directly with senior executives and navigating complex stakeholder environments. Thrives in ambiguity and fast-moving environments where priorities shift as needed. Strong business judgment with the ability to move seamlessly between strategy, execution and day-to-day problem solving. Exceptional executive communication and storytelling skills, with the ability to simplify complexity and influence senior audiences. Highly organized and proactive, with the ability to anticipate needs, connect the dots and drive priorities forward w