Team Lead, Payment Implementation

At Suvoda, we’re not only passionate about the work that we do and the impact that it has on human lives, but we’re passionate about the people who make it happen! Every day, it is our priority to bring in talented and motivated individuals and create a workplace that drives, engages and retains them. What Makes Suvoda a Great Place to Work? Here are just a few highlights: • The flexibility: Suvoda creates the perfect environment for people to integrate their work and life, by offering flexible working hours • The growth and innovation: As part of a growing team, you’ll have lots of opportunities for career development and be exposed to the latest technologies due to our focus on innovation • The office: Our newly renovated, modern office space is located in the city center and is equipped with comfortable work spaces, collaborative gathering areas and modern technology that easily connects you to all of our global offices • The benefits: You’ll have acces to a robust benefits package, meal tickets, a top subscription from Romania’s top healthcare provider, a fitness stipend, and competitive salaries with bonus plans • The industry: By working in clinical trials, you’’ll be part of a challenging and rewarding industry that will allow you to develop your skills quickly while doing your part to change the world! What Should You Expect? The Team Lead's primary role entails overseeing a team who is responsible for translating customer documents / requirements into payable activities within the payment platforms. The Team Lead will play a key role in ensuring that the service level agreements are met, quality controls are in place, and mitigation measures are established. This role will be responsible for the training and coaching of Payment Implementation Team members in line with common trends to maximize the quality within the Team. Responsibilities: • Directly manage members of the Payment Implementation Team responsible for the translation of customer documents / requirements into payable activities within the payment platforms; • Monitor individual performance metrics to ensure productivity aligns with defined goals and expectations; • Manage implementation queue and assign priorities to ensure adequate resourcing to support SLA requirements; • Review unique payment requests/large scale updates for feasibility; • Serve as a point of contact and escalation for clients and internal Operations Teams; • Support Relationship Management in customer engagement, resource and capacity planning, escalations, and metrics and reporting; • Collaborate with Project Management on prioritization, resource planning, and SME support; • Ensure compliance to established processes and capture of appropriate documentation for audit-readiness; • Collaborate and communicate with business partners to verify interpretation of contracted terms and rates for accuracy; • Develop and monitor controls to ensure standard process and procedures among the Implementation and Verification Teams; • Support and define metrics and reporting, cadence across the business unit; • Establish new and enhance current auditing and monitoring checklists and procedures; • Coach and develop team members, including ongoing one on one and team meetings; • Maintain and deliver a training program to support interpretation and implementation activities; • Identify industry trends affecting clinical trials and develop understanding of common therapeutic and country-specific nuances specific to payments; • Define, implement, and enforce output and accuracy parameters; • Enforce timeliness of complete and correct workflow tracking and metrics for financial billing and reporting; • Perform other duties, assignments, and/or special projects as time or circumsta