Warranty Admin Manager - Momentum Volkswagen

The Warranty Admin Manager  will manage and optimize our dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs. Duties and Responsibilities • Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines. • Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks. • Reconciles all warranty receivables with payments through the appropriate accounting schedule. • Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions. • Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready. • Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed. • Arranges for parts to be shipped to the factory or distributor, or to be scrapped. • Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances. • 3+ years of automotive warranty administration experience in a dealership setting. • Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently. • Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms. • Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks. • Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts. Preferred Qualifications: • Prior experience with warranty systems and programs, including familiarity with Warranty Policies & Procedures Manual. • Experience navigating warranty audits and resolving denied or underpaid claims. • Working knowledge of parts return processes and core tracking for warranty-related parts. Schedule: • FULL TIME • Sundays Always Off • Saturday Availability Required Benefits: • Medical, dental, vision insurance • 401k plan with company match • Paid Time Off accrual • Sundays off • Closed for Thanksgiving day and Christmas day • Employee discounts on purchasing and leasing cars • Free and discounted gym membership plans • Opportunities for career advancement within a Fortune 500 company All your information will be kept confidential according to EEOC guidelines