Front Desk – Medical Assistant

Key Responsibilities:   • Warmly welcome patients and guests; manage check-in, check-out, appointment flow, and communication between patients, clinicians, and clinic leadership. • Acts as an example of Wynn & Encore employee culture and is committed to exemplifying and holding staff accountable to our Values, Behaviors, and Actions. • Manage multi-line phones, voicemail, email, and patient messaging with professionalism, accuracy, and prompt follow-through. • Schedule, confirm, reschedule, and coordinate appointments while optimizing clinician schedules, device/room utilization, and clinic efficiency. • Maintain accurate patient demographic, medical, consent, and appointment information within the electronic medical record and other operational platforms. • Collect payments, process deposits and refunds, provide receipts, and ensure accurate completion of daily financial and point-of-sale transactions. • Provide approved, standardized information regarding clinic services, treatment preparation, general recovery expectations, memberships, packages, and Lancer Skincare products; do not make individualized medical, skincare, or treatment recommendations unless specifically directed by a licensed clinician. • Coordinate patient arrivals, treatment-room readiness, clinician timing, and post-treatment checkout to ensure a seamless transition between front-of-house hospitality and clinical care. • Protect patient confidentiality and ensure all communications, records, and transactions comply with HIPAA requirements and clinic policies. • Other job duties as assigned Medical Assistant & Clinical Support • Assist the Medical Director and Aesthetics Nurse Practitioner with aesthetic consultations, treatments, and procedures under the direction and supervision of the clinical team. • Prepare treatment rooms, supplies, and equipment for aesthetic procedures; follow all sanitation, disinfection, sterilization, infection-prevention, and safety protocols. • Complete assigned patient intake responsibilities, including medication and allergy reconciliation, relevant medical-history updates, vital signs, and documentation within the medical record. • Capture consistent, standardized before-and-after clinical photography and assist with approved skin-imaging or diagnostic-mapping systems. • Assist with skin preparation, application of topical anesthetic agents, patient positioning, comfort measures, and other delegated clinical duties within the individual’s training and permitted scope. • Review clinician-approved pre-treatment and post-treatment instructions with patients; promptly refer clinical questions or concerns to the appropriate licensed clinician. • Monitor patient comfort during procedures and communicate any change in condition, unexpected response, or safety concern to the treating clinician immediately. • Clean and reset treatment rooms between patients; maintain a pristine, organized, and inspection-ready clinical environment. • Track clinical, administrative, retail, and skincare inventory; assist with ordering, receiving, stocking, expiration-date monitoring, and inventory reconciliation. • Support follow-up communications, record requests, consent completion, treatment documentation, and other administrative or clinical workflows as directed. General Clinic Support • Support clinic events, patient-education initiatives, product launches, VIP visits, and other operational needs while maintaining the clinic’s standards of professionalism and discretion. • Adapt to new technologies, services, protocols, scheduling procedures, and operational systems as the clinic evolves. • Collaborate closely with clinicians, leadership, hospitality teams, and other staff members to maintain efficient and consistent patien