Sr. Business Process Analyst I - Senior Billing Analyst

Schedule: Full Time Job Type: Hybrid Salary Type: Salary Req #: 3506 No immigration sponsorship or transfer available for this role. About the Role As Sr. Business Process Analyst leads the scaling and optimization of our global financial architecture, we are seeking a Senior Business Process Analyst (FinOps Billing) to serve as a key operational and strategic pillar within our Financial Operations organization. In this role, you will hold end-to-end accountability for the health, accuracy, and efficiency of our high-volume billing engine. Acting as a critical strategic link between Finance, Product, Engineering, and our external Business Process Outsourcing (BPO) partners, you will drive operational quality control, enforce SOX compliance, and lead complex workflow transformations. We are looking for an analytical, process-driven leader who can dissect complex operational failures, engineer scalable solutions, and ensure revenue flows seamlessly across our enterprise platforms. The role will also work on payment options for freight customers and collaborate with Collections to resolve billing disputes. This position will work in our Chicago office on Van Buren Street on Tuesdays, Wednesdays and Thursdays (flexible to work from home on Mondays and Fridays). What the Candidate Will Do Operational Excellence & Billing Architecture • Create maps for existing billing processes, plan, perform and implement process improvement initiatives for billing activities • Organize, lead and facilitate team members across the organization, including sales, account managers and the finance operations BPO support team on freight billing processes • Develop and track metrics to provide data for process measurement while identifying indicators for future improvement opportunities. • Ensure new shippers are on-boarded correctly from an AR perspective • Manage and lead all on-boarding calls for new shippers, specifically related to AR and invoicing methods • Deliver presentations and training to team members and management around current billing processes and problems • Provide top-notch customer service to all Uber Freight customers, and provided an Uber Quality product on a daily basis • Manage a subset of customers & ensure that invoices are sent, received and there are no issues in the end-to-end process • Evaluate, map, and re-engineer end-to-end billing, invoicing, and Accounts Receivable (AR) workflows across legacy and primary enterprise systems to minimize manual touchpoints and increase automated throughput. • Partner with technical teams on enterprise platform migrations, leading Hypercare monitoring, risk mitigation, and cross-functional alignment to safeguard revenue cycles. • Oversee setup and operational health across Electronic Data Interchange (EDI), Robotic Process Automation (RPA), and manual invoicing channels; design robust fallback mechanisms to resolve temporary failures without revenue disruption. BPO Partner & Operations Management • Third-Party Operations Oversight: Manage day-to-day execution with external BPO partner teams—establishing work queues, maintaining system access, monitoring SLA compliance, and tracking operational aging. • Escalation Management: Serve as the primary senior escalation point for complex billing exceptions, denied processing items, and operational roadblocks. Governance, Risk & Financial Controls • SOX Compliance & Audit Ownership: Assemble, analyze, and deliver weekly/monthly audit packages to maintain strict SOX compliance across customer account configurations and AR write-offs. • Threshold & Exception Governance: Review, triage, and execute threshold approvals while analyzing exception queues to eliminate systemic root causes with Product and Engineering teams. Strateg