Customs Operational Team Leader Mauritius

About Customs Support Group Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals . We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs. What we do: We support more than 60,000 clients and process over 20 million declaration lines each year . From day-to-day customs declarations to compliance, duty optimization and trade advice, we make cross-border trade easier and more predictable. How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed. Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this has already led to clear productivity gains. Why it matters: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks, and unclear regulations can slow businesses down. CSG helps clients stay compliant, reduce risk, and keep their supply chains moving. Why Join Us At CSG, you will be part of a growing international organization that is improving how customs work gets done. You will: • Work with experienced customs professionals and technology teams • Gain exposure to international trade and complex supply chains • Contribute to services that have a real impact on global commerce • Help build a new Mauritius-based team that will support customs operations in Belgium and the Netherlands • Develop leadership capabilities while making a visible impact on people, customers, and business performance This is a chance to build a career in a stable but evolving industry, where expertise, innovation, and good judgement still matter. Purpose of the Position As an Operational Team Leader at Customs Support Group, your job is straightforward: keep a team of customs professionals running at its best. You make sure declarations go out correctly, on time, and in line with every compliance requirement. You spot problems before they become delays, coach your team to get better, and push the team's digital maturity forward. This is not a purely administrative role. You own quality. You own compliance. And you do it in an environment that is actively transforming, where automation and digitalisation are changing what customs work looks like. Customs Support Group operates across 14 European countries, processes declarations at scale, and is investing heavily in its CustomsTech platform. You will be part of that momentum. As Operational Team Leader in Mauritius, you will play a key role in establishing and growing a new customs operations team that supports our businesses in Belgium and the Netherlands. You will be responsible for building a high-performing team, embedding operational excellence, and ensuring seamless collaboration with stakeholders across both countries. Beyond day-to-day operations, you will help shape the future operating model of this international support hub, creating a strong service culture, developing local talent, and ensuring that customer and business needs in Belgium and the Netherlands are met with the highest levels of quality, compliance, and efficiency. Main Responsibilities • Coordinate daily declaration assignments and steer the team in real time during volume peaks, keeping throughput on target. • Review declaration samples, identify structural errors, and provide direct coaching and substantive feedback to team members. • Ensure full compliance with customs legislation, AEO licence obligations, GDPR, and internal audit requirements. • Monitor declaration deadlines and claims closely; escalate bottlenecks to the Branch Manager without delay. • Iden